Aetna offers a wide range of services for employees and their family members including 24/7 access to care providers, a robust set of online resources, and counselors available across the geographic region, making accessing services more convenient than ever before. If you are eligible for health coverage through NKU, you and your family members are invited to utilize the Aetna Employee Assistance Program.
All of Aetna’s services are free and confidential. If you or a family member are dealing with stress, family issues, alcohol or substance abuse problems, relationship difficulties, legal or financial concerns or need help locating child or elder care, Aetna can help!
EAP Access Information
Benefits eligible employees can access the EAP at any time by the following means:
Call the toll-free number for Employee Services: 1-888-AETNA-EAP (1-888-238-6232)
Web Site: www.mylifevalues.com. You must use your company ID to log in: MYNKUEAP, password:eap
What to expect when you call the toll-free number:
When you call the toll-free number, an EAP representative will speak with you about the nature of the issue for which you are seeking service. Your initial consultation can be done via phone.
All EAP Features and Services:
Counseling and Relationship Support:
Unlimited, 24-Hour Telephonic Access:
You have unlimited, toll-free telephonic access to EAP dedicated staff, 24 hours per day.
Ready Clinician Access:
After a brief screening, you will be given ready telephonic access to licensed behavioral health professionals.
You and all members of your household can each receive up to the designated 8 face to face counseling sessions with no direct cost to you i.e., no copays or deductibles. You can access these 8 counseling sessions once per year for any one issue. There is no limit to the number of issues.
If counseling beyond the pre-determined number is needed for a particular issue, Aetna EAP will facilitate additional counseling sessions through your medical benefits plan, when available.
Interactive Web Resources:
You have direct access to a full range of Web-based tools and resources, such as easy-to-find information, self-assessments and more, on a variety of relevant topics. Your home page quickly displays your EAP choices so you can start getting the help you need, 24 hour s a day, seven days a week.
You and your household members can access a wide range of services including consultation, information, education and referral services. Here is a partial list of common issues and concerns addressed through the EAP. Call to receive assistance on these or any other work/life issue you may be facing.
1/2 hour free consultation with selected plan attorney up to three new legal topics (each plan year) related to:
Three educational kits are available to you at no charge containing pertinent information and resources for each topic. Call and ask for the:
*The book, "Dr. Spock's Baby and Child Care 8th Edition".
*Literature related to breastfeeding, birthing options, baby products and equipment, child care options, choosing a medical provider, child development.
*Gifts to welcome your baby such as a bib, bottle bag, magnet with immunization schedule and one-piece infant undergarment.
Child Safety Kit:
*Pocket guide to emergency first aid, car seat safety glove box tips.
*Literature related to: choosing age appropriate toys, fire safety, baby products and equipment, sunburn protection, poison prevention, outdoor safety.
*Products such as emergency information pouch for caregivers, wipe off board, night light, smoke detector calendar stickers, first aid kit, child identification kit, safety items for the home such as cabinet locks.
Adult/Elder Care Kit:
*Literature regarding being a caregiver, encouraging healthy habits in adult loved ones, home safety for adult loved ones.
*Products such as medical information storage kit, daily record keeper, wipe off emergency board, flashlight, night light, pill organizer, jar gripper.
Web service that enables you to take advantage of hundreds of pre-negotiated discounts on brand-name products and services, including categories such as computers & electronics, theme parks, movie tickets, books & DVDs, city attractions, travel, rental cars, gifts, apparel & shoes, child and elder care, flowers, jewelry, fitness centers and more.
Aetna is not a provider of health care financial, legal or work life services and, therefore, cannot guarantee any results or outcomes. All participating providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed and is subject to change. All EAP calls are confidential, except as required by law (e.g., when a person's emotional condition is a threat to himself/herself or others, or there is suspected abuse of a minor child, and in some areas, spousal or elder abuse.