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Unsolicited commercial email, also known as spam, has become an increasing problem at the University. All incoming email is scanned for spam-related content, and when suspect email is received, that email will be quarantined in the spam filter.

Quarantine notifications

Every few days, you will receive an email from that lists the messages recently blocked from your inbox.

Log into your quarantine

If you suspect an email may have gotten quarantined, you can log in to your quarantine. Go to and click “access spam folder”. If you see an email that isn’t spam, you can click the envelope icon to release the message to your inbox. Please release only if you are sure the email is legitimate.

Whitelisting/Blacklisting email senders

If you find yourself having to release emails from particular senders often, you can “whitelist” them (or “blacklist them if unwanted emails are entering your inbox). Log into your webmail (not your spam folder) and go into your settings (gear icon) and select "mail." Select the “block or allow” function and add the email address or domain to the appropriate list.

Clicking the button “report as not junk” option isn’t effective in whitelisting emails. Instead, log into your webmail and “allow” the sender as described earlier.


If you see an email listed in your quarantine that appears to be sent from your email address, don’t panic. This is called “spoofing” and rarely means that your account has been compromised. It’s just a clever trick to get you to open a spam email.

Forward us spam/phishing emails

You can forward malicious emails to us at for investigation.



There has been a large number of phishing attempts targeting universities, including Northern Kentucky University students, faculty, and staff. These attempts appear in the form of an email sent to a university inbox, trying to trick users into giving private information. The phishers may incorporate personal information that they get from our directory, such as campus username and password, to trick you into thinking their request is legitimate. They will ask you to respond their request via email or by clicking on a link within the email.   

Please Remember:

  • IT will never ask you for your account information (username or password) in an email.
  • Banks, credit unions, and other financial institutions will never ask for your account information in an email.
  • If an email is difficult to read (poor grammar or wording), it is most likely a scam.
  • Do not follow any link in an email coming from an unknown source. Always open a web browser and go directly to the website.

If you have reviewed the information on this web page and are still unsure as to the authenticity of an email you have received, you can forward us the email using the instructions below.

If you believe the email requires immediate attention, please do not hesitate to contact the IT Help Desk at 859-572-6911, or submit an online service request at