Service Level Agreement Reports: Northern Kentucky University, Greater Cincinnati Region

Description

IT has standards in place to ensure we provide exemplary service to our users. The following areas have specific, measurable metrics that we report semi-annually.

Timely communication of planned outages
Uptime for primary systems
Uptime for network
Customer service from IT Help Desk
Customer service from Norse Tech Bar

SLA Results

October-December 2017

July-September 2017

January-June 2017

July-December 2016

Users

Faculty
Staff

How to Request Service

Contact the IT Help Desk

859-572-6911
helpdesk@nku.edu
Request service online
Chat with a representative
Walk-in help at Norse Tech Bar in UC

Availability

24x7

Division Responsible

IT Central

Related Resources/Services

Other IT Reports

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