As an NKU employee or student, you are provided an NKU e-mail address by the University. This address is used by most academic and administrative offices to send you Important messages. When you graduate from the University, you will keep your NKU email address.

We use Microsoft Office 365 that allows you to log into your account with your NKU username and password from any device where ever you have internet access. Students, faculty and staff have 50GB of email storage.

We support email applications used on desktops, tablets and phones. This includes troubleshooting, set-up and maintenance. Microsoft Outlook is provided to faculty and staff. Other email clients come pre-installed with desktop operating systems or are available for individual download from the internet.



  • Faculty
  • Staff
  • Students

How to Request Service



Available when IT Help Desk is open

Division Responsible

IT Help Desk, Desktop Support, Server Team

Related Resources/Services


Email - General

  • + What is my email address?
    Your email address is composed of your username then @nku (for faculty and staff) or (for students). If you are enrolled or employed, you can find this address quickly by going to any NKU page and clicking the plus sign next to "quick links." Select "Directory/Find it!" and search for yourself in the appropriate directory. Your email will be listed. 
  • + What is my email password?
    We do not know your password nor do we store it in a readable format anywhere. Users can reset their password (this requires an All-Card).  
  • + Why does my password expire? How often?
    For your security, NKU passwords expire every 90 days. You will receive email notifications letting you know when you are close to expiration. You can change your password anytime via the "change password" link in the quick links section of the NKU website. Or you can call the IT Help Desk at 859-572-6911.
  • + Can I forward my emails?
    We don't recommend that you forward your NKU email account. Email is the primary means of communication on campus and it is your responsibility to check your email messages. When you forward, emails may not be received. 
  • + How do I set an "out of office" notification in email?
    The simplest way to do this is to use the Out of Office Assistant in Webmail. Even Microsoft Outlook users can sign into Webmail and use the Out of Office Assistant. Just click on Options, and then type a reply message in the box under Out of Office. Once this is complete, choose "I am out of the office" and your reply message will automatically be sent to anyone that sends you a message. When you return, go back into Webmail and choose "I am in the office" and then auto-reply will stop.
  • + What is "web-based email access" and how do I use it?
    NKU's Web-Based E-mail Access is a Web-based e-mail client that allows users to view their account's e-mail within a browser in any environment, at any location. It gives you the ability to retrieve, send, compose and manage e-mail all within this easy to use interface. See instructions for using Outlook webmail.  
  • + I have an email with attachments but cannot access them?
    Due to Computer Virus, NKU blocks the most attachment types that are most often used as Virus.  If you have someone trying to Email you one of these attachments, request that the sender zip the file that they are trying to send.  As a reminder, only open attachments from email addresses you know.The attachment types we block are: .ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .exe, .fxp, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msi, .msp, .mst, .ops, .pcd, .pif, .prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .tmp, .url, .vb, .vbe, .vbs, .vsmacros, .vss, .vst, .vsw, .ws, .wsc, .wsf, .wsh.   
  • + What is my email quota?
    Students, faculty and staff have 50GB of storage.
  • + How can an affiliate get an NKU email address?
    If you are a contract worker, vendor or partner employee not paid by NKU directly, you need to have your supervisor enter a service request with the last eight numbers of your ISO and the last four of your Social Security Number listed with your full name to have the account generated.
  • + How do I get rid of the "Bing Maps" bar/link or other applications within Outlook? Within webmail?
    Outlook instructions: From the Inbox, click FILE -> MANAGE APPS. 2) This will bring up an Office 365 login screen. Log in with your NKU username and password. 3) A list of default app add-ins is shown. You can then choose DISABLE for the Bing Maps add-in. Repeat for each add-in you wish to disable. Webmail instructions: 1) Select the gear icon. 2) Choose MANAGE APPS. 3) Select the Bing Maps add-in you wish to disable and deselect the "Turned On" checkbox. Repeat for each add-in you wish to disable.

Email - Mobile

Email - Spam