Description

Unsolicited commercial email, also known as spam, has become an increasing problem at the University. All incoming email is scanned for spam-related content, and when suspect email is received, that email will be quarantined in the spam filter.

Quarantine notifications

Every few days, you will receive an email from quarantine@messaging.microsoft.com that lists the messages recently blocked from your inbox.

Log into your quarantine

If you suspect an email may have gotten quarantined, you can log in to your quarantine. Go to webmail.nku.edu and click “access quarantine.” If you see an email that isn’t spam, you can click the envelope icon to release the message to your inbox. Please release only if you are sure the email is legitimate.

Whitelisting/Blacklisting email senders

If you find yourself having to release emails from particular senders often, you can “whitelist” them (or “blacklist them if unwanted emails are entering your inbox). Log into your webmail (not your quarantine) and go into your settings (gear icon) and select "mail." Select the “block or allow” function and add the email address or domain to the appropriate list.

Clicking the button “report as not junk” option isn’t effective in whitelisting emails. Instead, log into your webmail and “allow” the sender as described earlier.

Spoofing

If you see an email listed in your quarantine that appears to be sent from your email address, don’t panic. This is called “spoofing” and rarely means that your account has been compromised. It’s just a clever trick to get you to open a spam email.

Forward us spam/phishing emails

You can forward malicious emails to us at abuse@nku.edu for investigation.

Users

  • Faculty
  • Staff
  • Students

How to Request Service

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Availability

24x7

Division Responsible

Server Team, Security

Related Resources/Services

FAQs