Unsolicited commercial email, also known as spam, has become an increasing problem at the University. All incoming email is scanned for spam-related content, and when suspect email is received, that email will be quarantined in the spam filter.
Every few days, you will receive an email from firstname.lastname@example.org that lists the messages recently blocked from your inbox.
If you suspect an email may have gotten quarantined, you can log in to your quarantine. Go to webmail.nku.edu and click “access quarantine.” If you see an email that isn’t spam, you can click the envelope icon to release the message to your inbox. Please release only if you are sure the email is legitimate.
If you find yourself having to release emails from particular senders often, you can “whitelist” them (or “blacklist them if unwanted emails are entering your inbox). Log into your webmail (not your quarantine) and go into your settings (gear icon) and select "mail." Select the “block or allow” function and add the email address or domain to the appropriate list.
Clicking the button “report as not junk” option isn’t effective in whitelisting emails. Instead, log into your webmail and “allow” the sender as described earlier.
If you see an email listed in your quarantine that appears to be sent from your email address, don’t panic. This is called “spoofing” and rarely means that your account has been compromised. It’s just a clever trick to get you to open a spam email.
You can forward malicious emails to us at email@example.com for investigation.