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The Office of Information Technology is here to help with any questions or issues you may have.  If you have questions or need anything related to alternative instruction, contact us at NorseIT@nku.edu.  For all regular technology issues, contact the IT Help Desk via telephone or chat.  IT is available by appointment to assist with technology (computers, hot spots, etc.) that cannot solved remotely.

 

 

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Taking Online Classes

 

Canvas

Classes at NKU will be using Canvas all instruction.  For assistance, you may visit the Norse Tech Bar, email NorseIT@nku.edu, or contact the IT Help Desk.

Log in to Canvas using your user ID (the first part of your email address before the @ symbol) and password. Your classes will show up on your dashboard. 

How do I submit an online assignment?

How do I reply to a discussion?

How do I take a quiz?

How do I view quiz results?

How do I view my grades?

Full list of Canvas student guides


Kaltura

Kaltura is a tool you can use to upload your mp4 or mp3 files, record your computer screen, and then add those videos to a discussion or assignment.

To record your screen or facecam you can use Kaltura Capture:

Follow these instructions if you would like to uplaod a mp4 or mp3 file to Kaltura:

Follow these instructions to submit the video in Kaltura to an assignment


Loaner Equipment

Due to the challenges experienced with the transition to alternate instruction, our loaner equipment (including the new hotspots), are reserved for students that need them for educational work (they do not already have a laptop).  To request equipment, contact the IT Help Desk.  A valid academic justification/reason may be required.

 

 


Internet Connection

 

The Council on Postsecondary Education (CPE) has provided information that will help you identify internet access in your area.
 

Students with no internet connection at home

Spectrum is offering free Wi-Fi for 60 days in new student households.  The company says it will also open its Wi-Fi hotspots to the public.
 
Access Wi-Fi on Campus

To access Wi-Fi on campus, please view the Campus Wi-Fi map. Some of these locations are outside to provide you with options for maintaining social distance.
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Collaboration Tools

 

Zoom

Zoom is a video conferencing platform with several tools to allows users to host and run simple meetings or large webinars.  All of our Zoom resources can be found on our new Zoom page.

NKU Zoom Resources

 

Note: Students do not need a Zoom account to join and participate in calls, classes, and meetings.  However, if you would like to start your own calls and meetings, you can get started with Zoom by creating an account.  Go to NKU's Zoom Website, click "Sign In", and use your NKU email address to create an account.  After creating an account, use this same page to sign in.


WebEx

NKU also has a license for WebEx online meeting software.  It allows you to host and join online meetings, share your screen, and chat with others.

NKU WebEx Login

 

New to WebEx?

WebEx Essentials

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Access your Files Online

 

 

Microsoft OneDrive

OneDrive is NKU's preferred secure cloud storage solution, similar to Dropbox and Google Drive.  All NKU students have free unlimited storage on OneDrive.  You can update and share your files from any device with OneDrive, and even work on Office documents with others at the same time.  OneDrive is connected to Office 365, meaning you can easily share files with other NKU students by searching in the directory.   VPN is not needed to access OneDrive.

Access OneDrive with NKU Webmail

 

OneDrive is also available for Apple and Android devices.

Download from the App Store

Get it on Google Play

 

Below is a quick video on getting started with OneDrive.

 

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Microsoft Office 365

 

Microsoft Office

Online
Online versions of Microsoft Word, Excel, PowerPoint, and Outlook are all available through Office 365.  To access them, simply log in to NKU Webmail.  Find what you need by clicking the menu icon in the top left corner.

NKU Webmail

 

To Download
Students have access to Microsoft Office 365 to download on personally owned computers (both Windows and Apple) and mobile devices.

Instructions to Download Microsoft Office

 

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Virtual Desktop

 

Accessing your Virtual Lab

NKU offers a convenient solution for accessing NKU software and drives wherever you are from any device - a virtual desktop. 

If you use VMware, remember that you are accessing an NKU virtual desktop, not your personal workstation.  All files not saved using cloud storage (e.g. OneDrive) or to the K: or M: drives will be lost when you disconnect.

VMware View Instructions

 

List of Software Available in Virtual Labs
Before choosing a virtual lab to connect to, please visit the VMware information page.  It contains a list of all software unique to each of the virtual labs.
 
Note: Only connect to virtual labs that contain a building and room number if they contain software that you need for academic work.
 
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NKU Mobile App

 

The NKU Mobile App allows you to add or remove tiles to personalize the screen to provide you with the necessary tools for your academic success.  You can check your grades, holds, register for classes and more!
 
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NKU Resources

 

myNKU

You can always access NKU's web portal where you can register for classes, check your academic plan, view your degree audit, and update your information.

Access myNKU

 


one.nku.edu

one.nku.edu contains important links that you will find useful.  Get quick links to Webmail, Student Account Services, Advising, and more.

Access one.nku.edu

 

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Security

 

Maintaining good cybersecurity practices during this period of time is critical.  Hackers and phishers are already working to steal data, infiltrate systems, and take advantage of the general anxiety caused by COVID-19.  Following are the cybersecurity practices that must be maintained for students while working remotely.

  1. You currently have a personal computer (laptop or desktop), and do not use/need on-campus computer labs
    • Continue to work in this manner from your home or other secure remote locations (not from libraries, coffee shops, restaurants, “free internet” public locations).  

  2. You currently have a personal computer (laptop or desktop) and use/need on-campus computer labs
    • Most labs will be made available remotely through VMware View.  There are some labs with sophisticated PC graphics or computing needs.  These PCs will be made available remotely through VMWare View.  Instructions will be provided to your instructors on how to access these lab PCs.  Macintosh labs will not be available remotely. 

  3. You do not have a personal computer (laptop or desktop) and/or you do not have reliable, fast Internet access from home
    • Due to the NKU’s decision to move classes online, there is a high likelihood you will need a computer or a suitable mobile device to access course material, participate in class discussions and activities, and submit assignments.  If you do not have the means to procure a personal computer on your own, please contact the NKU IT Help Desk to inquire about options.  You may have to come to campus and use resources onsite or work with your instructor on how to complete your coursework.


Common Cybersecurity Practices

Step 1: Understand your responsibility for sensitive data handling

Reviewing the following policies will help clarify your responsibilities for Information Security and sensitive data handling:

Step 2: Secure the computer operating system and software

  • Ensure your home PC is receiving operating system updates.  Users can google “how to check for Windows 10 updates” or “how to check for MacOS 10.XX updates” if they are unfamiliar
  • Ensure you have a functional and updated antivirus service running.  Users can google “how to check for Windows 10 antivirus” or “how to check for MacOS 10.XX antivirus” if they are unfamiliar.  Further information on antivirus may be found on the NKU IT Antivirus webpage.
  • Ensure the web browser you use to access websites is updated. Users can google “check 'name of browser' for security updates” if they are unfamiliar
  • Do not use Windows XP or Windows 7 computers.  They no longer receive security updates and are considered a high risk to information security
  • Do not use off-campus, public PCs like those found in libraries as they are considered a high risk to information security  

Step 3: Connect to a secure home network

  • Use secure Internet connections, such as home WIFI protected with passwords, or physically connected to the Internet router with an ethernet cable. Physical (ethernet cable) connections to your Internet router provide not only the best security, but also the best performance, if you have the ability to do so.
  • An alternative to traditional home Internet is to use a trusted hotspot service, like those offered through your cell phone plan
  • Do not use non-NKU, unprotected public WIFI like that hosted at coffee shops, restaurants, or shops
  • Do not connect to unknown or untrusted WIFI networks or hotspots

Step 4:  Maintain a strong, alert security posture while working remotely

  • Look for the lock icon in the browser to ensure secure connections to NKU websites and online resources
  • Use standard, unencrypted NKU email only for general correspondence or simple, non-sensitive data transfers
  • Only use NKU email for sensitive data or files if you properly encrypt the message
  • NEVER use public email services like Yahoo, Gmail, or MSN Hotmail to transmit sensitive data or files.
  • Use NKU-provide collaboration and file sharing services like Canvas, Zoom, Webex, Teams, Microsoft OneDrive, and NKU Departmental shares 
  • Do not use other collaboration and file sharing services like Teamviewer, Google Drive, DropBox, or BOX.  
  • Be vigilant for phish and scams – these attacks are expected to increase with the COVID-19 response
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