Problems Logging Into Library Catalog? (ends 11/18/18)
Instructions to resolve some access issues ....

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Problems Logging Into Library Catalog?

Our library service provider, OCLC, updated our system this week. The update resulted in a new authentication method when accessing articles in our databases. If you receive error messages when attempting to access an article, you may need to clear your browsing history in order to get the new login page. Clearing the browsing history will clear the cache and give you a new login page in Firefox and Chrome, but unfortunately, it doesn't solve the problem in Internet Explorer. If you're an Internet Explorer user, you will need to switch to a different browser (i.e., Firefox or Chrome) in order to access articles in our databases.

The instructions for clearing your browser history in Firefox and Chrome are listed below:

Instructions for Clearing Browsing History in Chrome

  1. In the upper right-hand corner, click the Customize and control Google Chrome symbol.
Customize and control Google Chrome
  1. From the drop-down menu, click History and then click History again.
click History and then click History again
  1. Click Clear browsing data in the left-hand menu.
Click Clear browsing data
  1. When the "Clear browsing data" window opens, select the Basic tab. Next, choose Time range: All time and make sure that Browsing history, Cookies and other site data, and Cached images and files are selected. Click the Clear data button.
Click the Clear data

Instructions for Clearing Browsing History in Firefox

  1. In the upper right-hand corner, click the View history, saved bookmarks, and more symbol.
View history, saved bookmarks, and more symbol
  1. Click History.
Click History
  1. Click Clear Recent History
Click Clear Recent History
  1. Choose Time range to clear: Everything. Make sure that Browsing & Download History, Form & Search History, Cookies, Cache, Active Logins, Offline Website Data, and Site Preferences are selected. Click the Clear Now button.
Click the Clear Now button

If you have any problems with logging into the system to access articles, please contact Steely Library for assistance. You'll find the methods of contact at https://inside.nku.edu/library/help.html.

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