Monday - Thursday:
8:15am - 6:00pm
8:15am - 4:30pm
Monday - Friday:
8:15am - 4:30pm
Students that are suspended or dismissed from the university, or have a tuition appeal should contact Frank Robinson.
Frank brings many years of experience in higher education and advising to Norse Advising, as he has been serving at Northern Kentucky University for ten years. Previously, Frank served as an Advisor/Lecturer for six years and then became Assistant Director of the Haile/US Bank College of Business Advising Center. As Assistant Director of the College of Business Advising Center, Frank designed activities to recruit and attract freshmen to business programs, provided programming of new student programs toward college transition, and also worked with department chairs on curriculum updates and development.
In his time at NKU, Frank has won such accolades as the Dean’s Citation Award for Outstanding Citizenship (2012-13), Outstanding Advising Award (2015), and Outstanding Advisor for the Local PBL Chapter for Kentucky (2015). He earned his Bachelor’s degree in English from the University of Illinois at Urbana-Champaign and went on to earn his Master’s degree in Organizational Leadership from Lewis University in Romeoville, IL.
New Pathfinders: UNV 101 Section 116L
Continued Pathfinders: Last Names A-G
As the Associate Director of Norse Advising, Amy’s primary responsibility is directing the Pathfinders Program. She also works to develop co-curricular initiatives to encourage student success. Some of the programs she has developed include the Academic Success Workshops for students in academic distress; the major declaration advising campaign to help students in selecting majors in a timely manner; and the Norse Advising Recognition Breakfast, which recognizes outstanding students in Norse Advising.
Amy brings more than 15 years experience in higher education experience from a variety of settings, including Ohio University, University of Houston, and the University of Central Florida.
Amy earned a Bachelor’s degree in Organizational Communication, and a Master’s degree in College Student Personnel from Ohio University.
Jackie Rowe is an academic specialist for Norse Advising. She attended NKU when it was still known as Northern Kentucky State College and has worked for NKU for more than 10 years.
In 2006, Jackie received a nomination for the Regents Distinguished Service Award and in 2008 received the Presidential Ambassador Spark award.
Megan LaDow is the Coordinator of Advising Programs in Norse Advising. In this position, Megan coordinates the Master Advisor program, supervises the Peer Coaches, and oversees new student Orientation in Norse Advising.
Megan has been at NKU since 2014 and previously advised students in English, History, and Geography. Prior to NKU, Megan’s higher education experience included working in admissions at Thomas More College and student success and retention at Xavier University.
Megan earned Bachelors degrees in History and International Studies at Thomas More College and a Masters degree in School Counseling from Xavier University. She and her family live in Independence, Kentucky.
Rose manages and supervises the Front Desk and staffs the Pathfinders’ Study Tables in Steely Library. Since coming to NKU from Thomas More College in 2002, she has worked in the Office of Institutional Research and the Office of SACS (Southern Association of Colleges and Schools) Reaffirmation.
While working for the Office of SACS Reaffirmation, Rose received a nomination for the Regents Distinguished Service Award as well as being recognized for her service by a NKU student on his/her Senior Survey.
She enjoys spending time with her friends hiking or antiquing and working for Norse Advising where she is able to help students navigate their way around NKU.
New Pathfinders: UNV 101 Sections 113L, 114L, 115L, 020
Continued Pathfinders: Last Name G-Z
Undecided / Undeclared: Last Names A-D
Mike Irvin started at Northern Kentucky University in July 2012 as a Residence Hall Director and joined Norse Advising in February 2016 as an Academic Advisor. Also in his time at NKU, Mike has taught University 101 and served as the advisor to the Activities Programming Board and the Association of Campus Residents.
Mike completed his undergraduate degree in Communication Studies at Hope College and his Masters in Student Affairs at the University of St. Thomas. He lives in Cincinnati with his wife and adorable dogs, Charlie and Rosie.
New Pathfinders: UNV 101 Sections 017
Undecided / Undeclared: Last Names E-Ma
Matt Zalman started at Northern Kentucky University in July of 2018 as an Academic Advisor in Norse Advising. Currently Matt is eager to get to know campus and thrive in NKU culture.
Matt fostered his love of film and higher education by completing his undergraduate degree in Film Studies at the University of Nebraska – Lincoln, a Master’s degree in English at the University of Nebraska at Omaha and an additional Master’s degree in Educational Administration back at the University of Nebraska – Lincoln. He currently lives in Cincinnati with his smart and talented fiancé who also works in higher education.
Undecided / Undeclared: Last Names Mb-Z
Terkerah has worked at Norse Advising since 2001 and has been working with students in some professional capacity for over two decades. In addition to advising students in an academic capacity, she also advises students in extracurricular groups on campus through the African American Programs and Initiatives office. She became a Master Advisor in 2007.
Terkerah writes a newsletter each semester to inform advisors across campus about changes in advising and upcoming department events. She also teaches UNV 101 (First Year Experience classes) and Communication classes as well as serves on several committees across campus.
Terkerah earned her bachelor's degree at Kentucky State University, her Master of Education degree from the University of Kentucky, and her Certificate to Teach in Communication from Northern Kentucky University.
Amanda lives in Oakley, Cincinnati with her partner Alex and their yellow rescue lab Roxie Hart. She loves exploring Cincinnati, playing Euchre, watching Top Chef, and planning her next travel adventure. Amanda spent six months in Scotland and has traveled around Europe and to China and Costa Rica. She also travels frequently to visit friends and family in her previous hometowns of Chicago, Milwaukee, and Minneapolis. With seven years of experience working in higher education, she previously advised business students at DePaul University, and also worked at Miami University and the University of Minnesota in orientation, residence life, and academic advising. Amanda joined the NKU family in December 2016 and is especially excited to work with Integrative Studies as they seek to complete their degrees.
Amanda has earned her Bachelor of Arts, Sociology from the University of Minnesota (Minneapolis, MN) and her Master of Science, Student Affairs & Higher Education from Miami University (Oxford, OH).
Kendra is a Taylor Mill, Kentucky native, and a two-time alumna of Northern Kentucky University. She received her Bachelor’s degree in Communication Studies in 2013, and her Master’s degree in Communication Studies in 2016. During her undergrad career, Kendra participated in a variety of clubs and activities, including Delta Gamma Sorority, and worked as an Orientation Leader. After completing her Master’s program, Kendra served as an Admissions Counselor for the university, and traveled around southern Kentucky to speak to prospective students.
Kendra has been the Professional Advisor for the English and History departments since the spring of 2018, and is thrilled to be in this position. She loves working with her students and co-workers, and enjoys that each day is a new adventure.
When not working, Kendra enjoys spending time with friends, family, and her dog.
Joan is a Network Advisor who works with students through the Norse Advising Center and the School of the Arts music program. Joan joined Northern Kentucky University in April of 2013, and brings with her 15+ years of professional advising experience. Prior to NKU, Joan established and managed the Student Success Center for the Blue Ash, Ohio campus of Galen College of Nursing. She has a B.S. in Communications from Weber State University (Utah), plus an M.A. in Organizational Management.
Joan grew up in a military family (Air Force) living in various states as well as Germany and Italy. Prior to becoming a professional advisor, Joan had a great love for broadcast radio and voice over work. She was a News Director for two radio stations in Utah, plus hosted a six hour contemporary jazz and new age music program on Sundays. She has performed commercial and industrial voice overs for the Utah Forest Service as well as for various corporations in the Salt Lake City area.
Joan has lived in Northern Kentucky since 2002. She shares her living space with her fur baby, Bella, a precocious but loveable black and white long-haired cat. Joan collects sculptures by Vermont artist Marsha McCarthy, is addicted to 80’s new wave music and loves science fiction based books and films. She is a self-professed “nerd” who enjoys The Big Band Theory, Star Wars and Star Trek.
Dana Schmutte is the academic advisor for Social Work and Human Services and Addictions. She received her undergraduate degree in Psychology and Art Studio at The University of Kentucky, and her Master’s Degree here at NKU in Clinical Mental Health Counseling. Prior to working at NKU, Dana worked in the mental health field as a therapist, with her focus in mindfulness and contemplative practices in the clinical treatment of depression, anxiety, and grief. In her spare time, Dana teaches painting classes and enjoys sharing her art with others. She is also a huge UK basketball fan, so March is her favorite month! This Fall, Dana will be teaching UNV 101 to incoming Social Work freshman. Dana enjoys meeting with students, so make sure to stop by and say hello!
I serve as the Network advisor for both the College of Informatics Advising Center and Norse Advising. I earned both my Bachelor of Science in Public Relations and Bachelor of Business Administration in Marketing from Kent State University. My Master’s degree in College Student Personnel Administration is from University of Central Missouri.
A couple years after I graduated I decided to take a position at Arizona State University. There I found my passion for higher education and decided to make a career working with students. I have experience in recruitment, events, and orientation. I absolutely love helping students work toward their goals and celebrating their successes.
I’m originally from Pittsburgh, PA, but moved to Cincinnati, OH in August 2017. I’m married with one toddler son, Taylor. I enjoy spending time with my family, eating good food, and experiencing everything Cincinnati has to offer.
Chris Bukas started at Northern Kentucky University in November 2017. Chris has taught BUS 101 in addition to his advising responsibilities.
Prior to coming to NKU, Chris spent 6 years advising students at Cincinnati State Technical and Community College.
Chris completed his undergraduate degree in Sports Management at Xavier University and his Masters in Sport Administration at Canisius College.
Lynn Crane started at Northern Kentucky University in October 2011. Previously, Lynn was an advisor in a central advising unit at Virginia Western Community College and an advisor in Old Dominion University’s Medical Laboratory Science program.
Lynn advises new students in the Department of Biological Sciences which includes students majoring in Biological Sciences, Environmental Science and Neuroscience. The Biological Sciences Department also advises students who are interested in attending Medical, Dental, Optometry, Veterinary Medicine, Physical Therapy, Physician’s Assistant, or Pharmacy schools after graduating from NKU. Lynn is part of our Norse Advising Network. She meets with drop in students in the Norse Advising Office on Thursday afternoons.
Lynn earned her Bachelor of Science, Biology degree from Virginia Tech (Blacksburg, VA) and her Master of Science, Medical Laboratory Science Education degree from Old Dominion University (Norfolk, VA).
University Cnter 210
Highland Heights, KY 41099
Fall / Spring:
Monday - Thursday: 8:15am - 6:00pm
Friday: 8:15am - 4:30pm
Monday - Friday: 8:15am - 4:30pm