Help

System Alerts

IT Help Desk

Hours for phone, instant chat, email and service request

  • Monday-Friday: 7 a.m. to 10 p.m.
  • Saturday: 8:30 a.m. to 5 p.m.
  • Sunday: 12:30 p.m. to Midnight (closed Sundays during summer)
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If you are requesting a password reset that can't be completed through password.nku.edu, please call the IT Help Desk via phone for fastest resolution.

Norse Tech Bar

Hours for walk-in assistance
(no appointment needed)

Location: University Center, plaza level

  • Regular Hours: M-Th 8 a.m.- 6:30 p.m.; F 8 a.m.-4:30 p.m.
  • Spring Break, Winter Break & Summer Hours: M-F 8 a.m.-4:30 p.m.
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FAQs

Password

Email - Mobile

Email - Spam

Internet

Microsoft Office 365

Residence Hall Technology

  • + Can I have a wired connection in my dorm room?
    Yes. By default, all wired connections in the dorms are turned off because most users prefer wireless. But if you would like the port activated at no charge, locate the port in your room and write down the number. Contact the IT Help Desk with that number, your username, the building you live in, your room number, etc. and we will activate the port.  

Voicemail

VPN & Virtual Desktop (VMWare)