Help

Password

• +How do I reset my password?
  Visit the password change website. If you have issues, call the IT Help Desk.

Email - Spam

• + How do I access my spam folder?
  You can access your quarantine spam folder on webmail.nku.edu. Learn more about spam.
  
• + How do I report spam or malicious phishing emails that I receive?
  You can forward us the suspicious email but note that you must include the internet headers in order for us to investigate. View instructions.
  
• + What is the "clutter" folder in my email? What goes in there?
  
  Unlike the junk mail filter, the “clutter” filter/folder attempts to observe your behavior towards messages and automatically classify them based on your previous action (or inaction). For instance, if you receive many emails from a particular newsletter and you either ignore them or immediately move them to the trash, clutter takes notice of this over time and automatically begins moving these items to the clutter folder. However, clutter does make mistakes occasionally so it’s never a bad idea to review the clutter folder occasionally for “false positives,” especially if an expected email is overdue. How to turn clutter on/off.
  

Internet

• + Which NKU wi-fi network should I choose?
  Visit the Network and Internet page for more information. 

Microsoft Office 365

• + How do I install the Microsoft Office 365 software?
  Faculty, staff and students have access to Microsoft Office 365 on computers and mobile devices. See instructions for students and for faculty/staff.

myNKU

• + How do I find more information about using myNKU?
  Visit the myNKU help website. 
• + How do I update my information in the NKU Directory/Find It?
  
  View instructions.
  

Operating Systems and Browsers

• + How do I know which internet browsers and computer operating systems I should use to access NKU resources?
  Visit our compatibility page for information on which browsers and operating systems we recommend.
  

Residence Hall Technology

• + How do I connect my game system/smart TV/Roku etc. to the wireless in residential housing?
  For security precautions, we must register your device on our network as a "safe" device. Go into the settings of your device and find its MAC address. If you don't know how to do this, a quick Google search will tell you; the number will look similar in format to this example: 00-f8-A2-34-54-Af-12. When you find your MAC address, bring it to the Norse Tech Bar (UC) or call our IT Help Desk and ask to register your device on the network. Learn more about which devices can be used on our network.
  

• + Can I have a wired connection in my dorm room?
  Yes. By default, all wired connections in the dorms are turned off because most users prefer wireless. But if you would like the port activated at no charge, locate the port in your room and write down the number. Contact the IT Help Desk with that number, your username, the building you live in, your room number, etc. and we will activate the port.  

Voicemail

• + How do I listen to my voicemail off of campus (fac/staff)?
  You can call in to check your voicemail messages or update your greeting from anywhere in the world. Dial (859) 572-5800. When the recording answers, press "*". Follow the prompts to enter your extension and hit "#". Enter PIN. Review voicemails as you would from your office phone.
  

VPN & Virtual Desktop (VMWare)

• + How do I connect to the NKU network from home (VPN)?
  Visit the Work Off Campus/VPN page for more information. 

• + How do I log into my work computer from home or elsewhere?
  
  First, you must install VPN. Second, you must install software to access your computer remotely. View instructions for both steps.

• + When I'm at home and try to log in to VMWare View on my tablet, I get an error message.
  
  When off campus, VMWare View will only work if a VPN connection is established first. Turn on your VPN, and then launch VMWare View.