The IT Help Desk provides NKU with a centralized point of contact for technology questions and IT services for NKU students, faculty and staff.
The IT Help Desk provides remote support for:
Support for other operating systems, applications, services, and environments are provided on a best-effort basis. Routine requests are typically addressed within two business days.
Users wanting walk-in assistance should visit the Norse Tech Bar.
|Severity Level||Example||Response Time* (during business hours)|
Campus network is down
Classroom projector is not working
|20 minutes or less|
No workaround for customer
Problem is severely impacting productivity
|2 hours or less
Not severely impacting productivity
|8 hours or less
General IT questions
Long range planning questions
|40 hours or less|
*Only applies to submitted service requests and emails. Response time is defined as the time it takes for us to respond to the customer, not the total resolution time.
Mon-Fri: 7 a.m.-10 p.m.
Sat: 8:30 a.m.-5 p.m.
Sun: 12:30 p.m.-midnight (closed during summer)
Hours may differ on holiday, spring, winter and summer breaks.