Norse Alert

Signing up for the NORSE ALERT system is free and easy. Simply follow the step-by-step instructions below:

• NKU Students, Staff, and Faculty access their accounts through myNKU portal.
• Parents, visitors and other interested parties, click here to create/edit your account.
• Governor's Scholar Program, click here to create/edit your account.

Unsubscribing from NORSE ALERT is easy. 

For parents and visitors
Log in to NORSE ALERT, then click edit (next to your name and email address).  Click the Delete Account button.

For students, faculty, and staff
Log in to myNKU and click the NORSE ALERT Tab.  Click Update Settings, and you will be taken to the My Account tab.  Click edit (next to your name and email address) then click the Delete Account button.

*If you are unable to access your MyNKU account, please contact the Help Desk at (859) 572-6911

First, verify your phone number is entered correctly in Norse Alert. It is very easy to transpose numbers when keying in your phone number. Factors on the subscriber's end may also impact receipt of the message:

• Is the phone turned on and charged? 
• Does it have signal strength? 
• Is text message receipt enabled? 
• Is the user monitoring the device?

These factors can result in some enrolled users not receiving messages or receiving them with a delay.

Additionally, about 3 percent of messages may fail to be accepted by the carriers, affecting some enrolled individuals who will expect but not receive the messages due to issues beyond NKU or its provider's control. Remember, Norse Alert is just one of the methods NKU uses to communicate with students, faculty, and staff.

Cellular providers may also experience a percentage of "failures," where messages are accepted by the carrier but not delivered to the end-user device. This could affect another 3 percent of users. Timing, device, and carrier peculiarities can also lead to "fractured" messages, where only part of the 140-character message is delivered.

NORSE ALERT will be activated when the University determines that a serious threat exists and the campus community must take immediate action to remain safe and secure or a timely notification of a situation is required. The system will also be used to announce any unscheduled university closing or cancellation of classes due to severe weather. When a threat to the campus community is identified, NORSE ALERT will be able to simultaneously send thousands of individual messages directly to registered participants. Notification will go out within minutes. Members of the campus community are notified by whatever contact information they've provided during their on-line registration. For example, a staff member might be notified simultaneously by e-mail, office phone, and cell phone. In conjunction with NORSE ALERT, the University installed a series of notification sirens and voice alert systems that also will help ensure that those on campus hear alerts and warnings.

NORSE ALERT is an emergency notification system that allows for the dissemination of vital information quickly to students, faculty and staff. NORSE ALERT allows you to sign up to receive voice and text messages in the event of an emergency on campus or weather-related closings. For more information on how to subscribe to NORSE ALERT click here.

NORSE ALERT will make up to three attempts to call each phone number in the call distribution list. This means that some phones will receive the message almost immediately while other phones will receive the message within several minutes. For those phones numbers not reached because of a busy signal or no answer, the system will make up to two additional attempts. Once a call is answered by a human or voice message, the system will not call that phone number again. Text messages will only be sent once.

The University records a voice message and a text message to be sent out to the distribution list. All messages sent out by this system will come from (859)572-6165. In order to see "NORSE ALERT" on your caller ID, you must program (859) 572-6165 as "NORSE ALERT". Otherwise, (859) 572-6165 will be the number displayed when an alert is sent. We recommend that you also program a unique and audible ring tone for calls coming from this number, especially if you normally have your mobile phone on vibrate mode (for instance, when you're in a class or meeting). Your wireless carrier should be able to provide you with instructions on how to do this on your particular phone model.

The University will test the system at least once per semester. We will notify the campus community in advance of tests.

The visually-impaired will be able to rely upon the recorded emergency messages by phone, while the hearing impaired can receive text and e-mail messages.

Your cell phone will receive a text message unless you have blocked text messaging through your wireless carrier. If you do not have a text messaging package on your phone, you can still receive NORSE ALERT, but your wireless carrier may charge an additional fee for receiving individual text messages. This varies by wireless carriers, and if you are not sure we recommend you contact your wireless carrier.

First, check that your phone number or email where you expected to receive the notification is correct and that it was not accidentally keyed in wrong. (It happens.) Go to norsealert.nku.edu where you signed up for NORSE ALERT, to check. If it is correct, file a problem ticket with the help desk at (859)572-6911 asking that it be routed to the "IT Web Team" and the team will work with you to determine the issue and correct it.

NKU charges no fee to subscribe to this notification system or receive messages. You are responsible for any charges from your wireless service provider associated with receiving voice or text messages.

You are responsible for updating and making sure that your contact information is accurate at all times. 

Signing up for the NORSE ALERT system is free and easy. Simply follow the step-by-step instructions below:

• NKU Students, Staff, and Faculty access their accounts through myNKU portal.
• Parents, visitors and other interested parties, click here to create/edit your account.
• Governor's Scholar Program, click here to create/edit your account.

 

Yes, you may include just your e-mail address. However, it is not recommended to do so unless you have quick and easy access to your email all the time. Emails will come from Norse Alert<nku@getrave.com>

The contact information that you enter will only be provided to Rave for the purpose of notifying you in the event of an emergency. It will NOT be shared with anyone else and you will NOT receive promotional communications from anyone.

Emergency notification information will be retained for four years from the time you "opt in." If you wish to remain notified beyond that time period you will need to re-enter the information. You may remove your emergency notification information at any time. Additionally, we will remind students each academic year to update their emergency notification information.

For issues regarding the NORSE ALERT enrollment form, contact IT Services through the help desk at (859)572-6911. For more information contact Safety and Emergency Management at (859) 572-6528 or safety@nku.edu.

Parents and visitors may create an account to receive notifications by clicking here.  Each individual is responsible for maintaining their account including removing the information when they decide the notifications are not longer applicable.