All IT service maintenance and outages will be listed on this page. If you are experiencing issues not related to an item listed below, submit a service request.
IT's standard maintenance window occurs every Saturday from 12:00am to 6:00am. Intermittent outages may occur during this time.
Need to access an older alert? Submit a service request to request alerts from the archive.
March 2026: Warning for Select Duo Mobile App Users to Upgrade to Supported Version
NKU uses the Duo application for 2-factor authentication to login to campus online services. 2-factor authentication protects your NKU user account, preventing attackers from using your NKU account for their own, often criminal activities.
On Tuesday, March 31, 2026 Duo will stop allowing older versions of the Duo Mobile app from authenticating.
Duo Mobile needs to be version 4.85.0 or higher.
Most users are already on this or newer versions, but some NKU users using older versions than 4.85.0 of the Duo Mobile App may experience login issues if they don't take action before 3/31/2026.
WHAT TO DO
First, Check Your Current Duo Mobile Version:
1. Open the Duo Mobile app. You may see an alert telling you to upgrade the app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. The version number is listed at the bottom of the pane.
4. If your app version is greater than 4.85.0, you don't need to take any further action, the app will continue to function without issue.
If the app version is less than 4.85.0:
You’ll need to update the Duo app on your phone or tablet to at least version 4.85.0:
1. To update, check the Apple App Store or Google Play Store
2. Find the Duo app and click the "Update" or "Upgrade" button
If your Duo app cannot update to version 4.85.0 or greater, you must consider a few alternatives:
1. If you were already considering a phone upgrade/replacement - a new phone will allow the fixed, new version of the Duo mobile app
or
2. You can switch your authentication method from Duo Push (requiring the app) to SMS (doesn't require the app) to receive text messages of codes that you will need to enter when logging in (text messaging may subject you to additional fees, see your provider for further details). You can change this setting at any time at the NKU Duo Self Service portal: https://duo.nku.edu/
If these options are not viable, please contact the NKU helpdesk for security to evaluate your case and find a suitable solution. Helpdesk contact information is located here: https://inside.nku.edu/content/inside/it/help.html
The Horizon Virtual Desktop environment located at https://view.nku.edu will be unavailable from 8am Thursday Mar 12 until 5pm Friday Mar 13 to install system and security upgrades.
Areas Impacted: Minitab will be unavailable.
Date: Sunday, March 1, 2026, 8 pm – 11:59 pm
Areas Impacted: myNKU will be unavailable.
Date: Friday, February 20, 2026, 10 pm – Saturday, February 21, 2026 at 1 am
Saturday 2/7/2026: VPN Connectivity Issues Resolved
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
Areas Impacted: Any NKU user attempting connection to the VPN (secure.nku.edu)
Date: Saturday, February 07, 2026
Start Time: 10:30pm ET
End Time: 11:45pm ET
Canvas has scheduled an emergency outage for new quizzes. Downtime for new quizzes is expected to last 10 minutes, but a full 3 hours is needed for database validation. All other Canvas functions are expected to remain operational.
Areas Impacted: New Quizzes in Canvas
Date: Sunday, February 01, 2026, 6am - 9am
Thursday 1/22/2026: Microsoft Email Services Issues
Microsoft is currently experiencing issues with its email services. You may experience up to a 10 minute delay in email delivery.Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
8:30am ET Tuesday 1/20/2026: Issues reported for Qualtrics login
9:20am ET Update 1: The issue is more widespread that just Qualtrics. We are troubleshooting an LDAP authentication issue. Some other affected services include (but not limited to):
1:00pm ET Update 2: The LDAP issue has been resolved and all applications and services that depend on LDAP returned to normal service. Please contact the helpdesk at x6911 for any further technical issues.
IT was alerted of users not able to login to the Qualtrics tool. We are investigating this issue and will post here with updates as we try to identify the issue and resolve it ASAP.
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
IT will upgrade and migrate Horizon VDI (virtual desktop) services to new hardware. The system will be intermittently unavailable during this time.
Date: Wednesday, December 17th - Wednesday, December 24th
All Card and Food Service Operations will be upgrading to a new system over the holiday break. To accommodate the upgrade, the All Card Office will be closed Friday, Dec. 12, 2025, 3pm - Monday, Jan. 5, 2026, 8:30am. During that time, All Card Dollars will not be available, and there will be limited dining operating hours and locations that will accept credit cards only.
Areas Impacted: All Card and Food Service Operations
Date: Friday, December 12th, 3:00pm - Monday, January 5th, 8:30am
The CVC cash-to-card machine in Steely Library will permantnetly close on December 11th. All cash-to-card deposits will be handled through the All-Card office beginning January 5th, 2026.
Date: Thursday, December 11th, 4:00pm
The myNKU system will be completely unavailable during the annual SAP upgrade.
Areas Impacted: myNKU
Date: Friday, December 5th, 5:00pm - Saturday, December 6th, 11:59pm
UPDATE: The update completed on Saturday 12/6 by 8am ET.
You may resume normal usage of myNKU, including Canvas to SAP grade copy.
Canvas will be performing maintenance during which quizzes will be unavailable. All other Canvas functionality will remain operational.
Areas Impacted: All Canvas quizzes
Date: Thursday, November 13, 3:00am - 4:00am
Network upgrades for Callahan Hall and Northern Terrace will affect network access.
Areas Impacted: Northern Terrace and Callahan Hall network access
Date: Wednesday, November 26, 6:00am - 8:00pm
Upgrades to the network and core switches will resulting in a 15 minute network outage, affecting all NKU servers and systems, including SAP. Additional minimal network interruptions may occur throughout the day.
Areas Impacted: All campus network access
Date: Wednesday, November 26, 6:00am - 8:00pm
View vCenter will be unavailable during the scheduled IT maintenance window.
Areas Impacted: View vCenter
Date: Friday, November 28, 8:00am - 11:00am
11:00am ET: TeamDynamix, https://servicedesk.nku.edu is currently experiencing a partial outage. This outage is on the provider's cloud service, but affects NKU's ability to login and use the system.
An unexpected DNS issue caused an outage that affected several online services including access to myNKU.
This issue started Thursday, November 6, at approximiately 9:30am and was resolved by 10:25am.
All campus online services resumed normal operation by 10:30am ET.
Please contact the Service Desk at x6911 if you have further questions.
UPDATE: As of 10/28/2025 11:54pm ET patching has completed, and the VPN has been returned to service.
NKU IT will be applying a critical VPN patch tonight, October 28th at 11:00pm. The service is expected to be unavailable 1 hour, and restored by 12:00am on October 29th.
Areas Impacted: All NKU VPN connections
Date: Tuesday, October 28, 11:00pm - Wednesday, October 29, 12:00am
Canvas will be unavailable on Thursday, October 2, 2025, from 4:00am to 7:30am during a scheduled maintenance window from Instructure.
Areas Impacted:
Date: Thursday, October 2, 2025, 4:00am - 7:30am
View vCenter will be unavailable during the scheduled IT maintenance window.
Areas Impacted: View vCenter
Date: Saturday, July 26, 12:00am - 2:00am
An upgrade to our security camera system will be completed across campus throughout July. No outages are expected. The estimated schedule is below.
Areas Impacted: None
Date: July 2025
An upgrade to our security camera system will be completed across campus throughout July. No outages are expected. The estimated schedule is below.
Areas Impacted: None
Date: July 2025
View vCenter will be unavailable during the scheduled IT maintenance window.
Areas Impacted: View vCenter
Date: Saturday, July 12, 12:00am - 2:00am
No outage is expected during this planned maintenance upgrade.
Areas Impacted: None expected
Date: Saturday, July 12, 12:00am - 3:00am
All web-based logins that use Single Sign-On (SSO) will be unavailable during a brief maintenance window.
Areas Impacted: Single Sign-On
Date: Saturday, June 14, 12:00am - 1:00am
Monday, June 2, 1:30pm ET: The issue with the NKU IT Ticket System (TeamDynamix) was resolved by the cloud provider today at approximately 1:15pm ET. The system should be available for normal use.
Monday, June 2, 12:30pm ET: The NKU IT Ticketing System (TeamDynamix) is temporarily unavailable due to a cloud service provider issue. We do not currently have a time for when it will return to service.
Please check back here for further information.
Areas Impacted: NKU IT Ticketing System (TeamDynamix)
Single Sign-On (SSO) will be temporarily unavailable on Sunday, June 1 at 6:00am for approximately one minute due to a system upgrade. We recommend avoiding login attempts during this brief maintenance window.
Areas Impacted: Single Sign-On
Date: Sunday, June 1, 6:00am - 6:01am
The myNKU ERP and BW systems will be unavailable for a server update.
Areas Impacted: myNKU ERP and BW
Date: Friday, May 30, 10:00pm - 11:59pm
Department network shares (K:\ etc) are currently unavailable. NKU IT is troubleshooting this issue in order to bring the drives back online ASAP.
Check back here for further updates.
3:00pm ET: The drives were returned to service.
IT continues to work to bring these systems online ASAP. Check back here for further updates.
As previously communicated by NKU Facilities Management, all non-residential buildings on the Highland Heights campus will be closed and locked from Thursday, May 22 at 12:00 p.m. through Monday, May 26 (Memorial Day) due to the scheduled power outage. Remember to completely power off all computers, printers, copy machines, and lighting.
During the power outage, core online IT systems (e.g. myNKU, Canvas, email, MS Teams, Zoom, VPN, etc.) are expected to remain fully operational; however, computers and labs in campus buildings will be offline and inaccessible.
Contact the IT Help Desk for remote assistance during Thursday afternoon off-campus work.
Areas Impacted: NKU Main Campus
Date: Thursday, May 22 at 12:00 p.m. through Monday, May 26
Student printing will be unavailable for a major PaperCut upgrade.
Areas Impacted: All on-campus student printers
Date: Thursday, May 15, 2025 and Friday, May 16, 2025
PaperCut access restored on May 16 at 11:00am.
Thursday 4/10/2025: The NKU campus virtual machine environment service restored at 5:25pm ET.
Thursday 4/10/2025: The NKU campus virtual machine environment will be down for maintenance between 4:30pm ET to 5:30pm ET.
We will be working to address a technical issue with the NKU virtual desktop environment (https://view.nku.edu) services that serve faculty, staff, and students.
The system will be taken offline for one(1) hour, starting at 4:30pm ET, returning to service at 5:30pm ET.
If you are working in a virtual desktop session, please try to complete your work by 4:00pm ET as a safe margin, and no later than 4:25pm ET else unsaved work may be lost.
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
Tuesday 4/8/2025: The myNKU website returned to service at 5:25pm ET. All services are back online.
Tuesday 4/8/2025: myNKU website will be down temporarily: 5:00pm ET to 5:30pm ET
We will be working to address a technical issue with web services in the myNKU system today Tuesday 4/8/25, 5:00pm ET - 5:30pm ET.
We expect the myNKU website to return to service at 5:30pm ET.
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
UPDATE: 4/5/25 1:50pm ET: ** The technical issue with the myNKU web services has been resolved and is now operating normally. **
4/5/25 10:15am - We are currently working on a technical issue with web services in the myNKU system.
You may see sporadic issues while accessing https://mynku.nku.edu
We expect the issue to be fixed by 3:00pm ET today (4/5/25).
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
4/4/25 *Resolved, 4/4/25 3:13pm* - We are currently working on an issue in the myNKU system which is causing some services that produce PDF documents to fail. This functionality will be down until 5pm ET, Friday 4/4/25 (estimated). This includes transcript, registration, and other similar documents that are generated as PDFs from the system. All other myNKU services are unaffected. Please check back for updates.
There will be a brief Duo outage from on campus due to a hardware upgrade.
Areas Impacted: Duo Sign in (on-campus only)
Date: Sunday, March 9, 2025, 6:00am - 6:30am
All services requiring authentication will be unavailable during this maintenance window.
Areas Impacted: All applications requiring NKU sign in
Date: Saturday, February 22, 2025, 12:00am - 1:30am
IT will be upgrading Science Center hardware that may result in a brief network outage.
Areas Impacted: Science Center Network
Date: Tuesday, February 18, 2025, 7:00am - 8:15am
A security patch will be applied rendering Virtual Desktops (VMware), including Viewcenter1 and Coivcenter1, unavailable.
Areas Impacted: Virtual Desktops (VMware), including Viewcenter1 and Coivcenter1
Date: Friday, February 14, 2025, 6:00pm - 7:30pm
2/13/25 *Resolved* - Duo MFA is experiencing problems for those getting approvals via text SMS and phone calls. Please use the Duo app for push notifications until the issue is resolved.
1/5/25 *Resolved* - Business Warehouse (BW) in myNKU is down. Our teams are working on the issue.
IT will perform a system upgrade while NKU is closed for Winter Break. During this time, authentication services will be temporarily unavailable.
Areas Impacted: NKU services that require authentication
Date: Thursday, December 19, 2024, 12:00am - 1:00am
NKU experienced an issue that caused intermittent connection issues with services that utilize Single Sign On. The issue is resolved as of 1:40pm.
Areas Impacted: ASDF Servivces
Date: Monday, December 9, 2024
The annual SAP upgrade is scheduled for December 6th - 7th. This upgrade will result in the myNKU system being completely unavailable.
Areas Impacted: myNKU/SAP
Date: Friday, December 6, 2024, 5:00pm – Saturday, December 7, 2024
All network and internet services in the Fine Arts building will be unavailable during an essential network infrastructure update within the building. While the building will remain open during normal operating hours, network access will not be available throughout the scheduled maintenance window.
Areas Impacted: Fine Arts Building
Date: Friday, September 20, 2024, 9:00pm - Monday, September 23, 2024, 6:00am
