All planned IT service maintenance and outages will be listed on this page. If you are experiencing issues not related to an item listed below, submit a service request.
IT's standard maintenance window occurs every Saturday from 12:00am to 6:00am. Intermittent outages may occur during this time.
IT will perform a system upgrade while NKU is closed for Winter Break. During this time, authentication services will be temporarily unavailable.
Areas Impacted: NKU services that require authentication
Date: Thursday, December 19, 12:00am - 1:00am
NKU experienced an issue that caused intermittent connection issues with services that utilize Single Sign On. The issue is resolved as of 1:40pm.
Areas Impacted: ASDF Servivces
Date: Monday, December 9
The annual SAP upgrade is scheduled for December 6th - 7th. This upgrade will result in the myNKU system being completely unavailable.
Areas Impacted: myNKU/SAP
Date: Friday, December 6, 5:00pm – Saturday, December 7
All network and internet services in the Fine Arts building will be unavailable during an essential network infrastructure update within the building. While the building will remain open during normal operating hours, network access will not be available throughout the scheduled maintenance window.
Areas Impacted: Fine Arts Building
Date: Friday, September 20, 9:00pm - Monday, September 23, 6:00am
To address an emergency security update, View/Horizon (virtual desktops) and COI VCenter will be unavailable for maintenance today starting at 6pm. The systems will be unavailable for several hours, with updates expected to be complete by 10pm. We appreciate your understanding.
Areas Impacted: View/Horizon (virtual desktops) and COI VCenter
Date: Thursday, September 19, 6:00pm - 10:00pm
We are pleased to announce the implementation of Multi-Factor Authentication (MFA) for NKU students. This essential security measure is designed to bolster the security of our students' accounts and safeguard sensitive information. To ensure compliance, students are required to sign up for MFA within a designated timeframe based on their major. While students have the flexibility to enroll in MFA at this time, adherence to the specified signup deadline is mandatory.
Deadline by College:
Canvas will be unavailable for emergency maintenance on Tuesday, August 20th at 4:00am. An interruption of 15 minutes is expected.
Areas Impacted: Canvas
Date: Tuesday, August 20th, 4:00am
NKU IT will be performing a software upgrade that is not expected to have an outage. However, a short interruption in service may occur to the following applications:
apigateway.nku.edu
bo.nku.edu
mynku.nku.edu
mynkuerp.nku.edu
mynkuqa.nku.edu
mynkuerpqa.nku.edu
netreg.nku.edu
qabo.nku.edu
view.nku.edu
voicemail.nku.edu
Date: Saturday, July 20th, 12:00am - 6:00am
NKU IT will be performing an upgrade to Perceptive Content Software. This upgrade will enhance security, and will not result in any visible differences in the use of the software.
Areas Impacted: Perceptive Content
Date: Friday, June 21st, 1:00pm - 6:00pm
Upgrades to the wireless system will be occurring in the resident halls which may cause brief network interruptions. The schedule for the upgrade is listed below for each week.
Areas Impacted:
Due to the migration to a new database, myNKU will be completely unavailable from Friday, May 24 at 3:00pm through Memorial Day weekend, until Tuesday, May 28 at 6:00am. For the remainder of the week, through Friday, May 31, normal operations will resume on a rolling basis as services are restored. Please visit the HANA webpage for updated information regarding which features are available.
There will be no access to myNKU throughout the migration weekend, including, but not limited to:
Canvas, Email, MS Teams, Zoom, OneDrive, and J: and K: drives will continue to operate while myNKU is down.
If you are ready to confirm your enrollment while myNKU is offline, please submit an enrollment form to finalize your enrollment confirmation for Fall 2024.
You can accept your scholarship during the system migration by submitting the form on the scholarship acceptance page.
Date: Friday, May 24th through Friday, May 31st
Upgrades to the wireless system will be occurring in the resident halls which may cause brief network interruptions. The schedule for the upgrade is listed below for each week.
Areas Impacted:
IT is upgrading equipment in the resident halls. There could be a network connection drop for a few seconds as this equipment is installed. The schedule for the upgrade is listed below for each week.
Areas Impacted:
During the week of March 18th, upgrades to the wireless system will be occurring in Fine Arts (FA), which may cause brief internet interruptions. This will not affect classroom computers and computers connected via hard-wire.
Areas Impacted: Fine Arts (FA)
Date: Monday, March 18th through Friday, March 22nd, 2024
During the week of March 11th, upgrades to the wireless system will be occurring in Griffin Hall (GH), which may cause brief internet interruptions. This will not affect classroom computers and computers connected via hard-wire.
Areas Impacted: Griffin Hall (GH)
Date: Monday, March 11th through Friday, March 15th, 2024
During the week of February 19th, upgrades to the wireless system will be occurring in Science Center (SC), which may cause brief internet interruptions. This will not affect classroom computers and computers connected via hard-wire.
Areas Impacted: Science Center (SC)
Date: Monday, February 19th through Friday, February 23rd, 2024
During the week of February 12th, upgrades to the wireless system will be occurring in the Student Union (SU), which may cause brief internet interruptions. This will not affect classroom computers and computers connected via hard-wire.
Areas Impacted: Student Union (SU)
Date: Monday, February 12th through Friday, February 16th, 2024
During the week of January 29th, upgrades to the wireless system will be occurring in Steely Library (SL), which may cause brief internet interruptions. This will not affect classroom computers and computers connected via hard-wire.
Areas Impacted: Steely Library (SL)
Date: Monday, January 29th through Friday, February 2th, 2024
The following services will be unavailable due to maintenance upgrades:
Areas Impacted: NKU Main and Grant County campuses
Date: Sunday, January 14, 3:00pm - 9:00pm
During the week of January 8th, upgrades to the wireless system will be occurring in Health Innovation Center (HE) and Founders Hall (FH), which may cause brief internet interruptions. This will not affect classroom computers and computers connected via hard-wire.
Areas Impacted: HE (Health Innovation Center) and FH (Founders Hall)
Date: Monday, January 8th through Friday, January 12th, 2024
During the week of January 2, upgrades to the wireless network will be occurring in Campus Rec Center and Albright Health Center, which may cause brief internet interruptions. This will not affect computers connected via hard-wire.
Areas Impacted: CRC (Campus Rec Center) and HC (Albright Health Center)
Date: Tuesday, January 2 through Friday, January 5, 2024
NKU's Load Balancer will be upgraded over the holiday break. While an outage is not expected, the following services may not be available:
Areas Impacted: None expected
Date: Thursday, December 21st, 12:00am – 3:00am
NKU's Authentication service will be upgraded, and during this time, no NKU service requiring a login will be available.
Areas Impacted: All NKU Services that require a login
Date: Wednesday, December 20th, 12:00am – 6:00am
The Business Warehouse (BW) system that provides SAP reporting capabilities suffered a technical failure overnight. We are working to resolve the issue, but we do not have an estimated time for resolution.
The Business Warehouse (BW) reporting system remains unavailable Tuesday 12/19/23. The root cause of the issue has been identified, and IT is actively working to bring the system back into service. Currently, there is no ETA for return to operation, but we will continue to update you as progress is made.
The Business Warehouse (BW) reporting system remains unavailable on Wednesday, 12/20/23.
Overnight, progress was made towards getting the system back online, but due to the complexity of the system and unforeseen complications, recovery work must continue through today. There is no clear ETA for recovery at this point.
Restoring BW reporting operations is our top priority, and we understand the impact this outage has to the campus. IT is actively working around the clock to bring the system back into service ASAP, but there is no clear ETA for recovery at this point in time.
We will continue to update you as progress is made, or when the system returns to operation.
The Business Warehouse (BW) reporting system has been fully restored and tested by IT as of 8:00pm on Wednesday, 12/20. The system is now available for your use.
Please note that some data currently in the system may run later than expected, as the data loads run to catch up on queued transactions. Please ensure you look at report dates to verify your data.
Areas Impacted: Business Warehouse in myNKU
Date: Monday, December 18th - Wednesday, December 20th, 8:00pm
Upgrades to the wireless system will be occurring in AC, which may cause brief internet interruptions. This will not impact classroom podium technology.
Areas Impacted: AC (Lucas Administrative Center)
Date: Wednesday, December 6 - Friday, December 8, 6:00am - 8:00am
IT has discovered a problem with SAP time entry for bi-weekly and monthly employees. All time entry is unavailable until this issue is resolved. IT is working with SAP to resolve this issue.
Areas Impacted: myNKU Time Entry
Date: Monday, December 4 – issue resolution
The annual SAP upgrade is scheduled to begin Friday, December 1 at 5:00 p.m. myNKU will be unavailable during this time.
Areas Impacted: myNKU
Date: Friday December 1, 5:00pm - Sunday, December 3rd, 12:00am
Maintenance upgrades will disrupt network services in Lucas Administrative Center.
Areas Impacted: AC (Lucas Administrative Center)
Date: November 28, 7:00am – 7:30am
During week of November 27th, upgrades to the wireless system will be occurring in LA, which may cause brief internet interruptions. This will not impact classroom podium technology.
Areas Impacted: LA (Landrum Academic Center)
Date: Week of November 27th, 2023
The following services will be unavailable due to maintenance upgrades:
Areas Impacted: NKU Main and Grant County campuses
Date: Wednesday, November 22, 6:00am - 12:00pm
NKU's virtual desktops, both View and CoI V-Center, will be unavailable while critical patches are applied.
Areas Impacted: All virtual desktop access
Date: Friday, November 17, 6:00pm - 9:00pm
During week of November 13th, upgrades to the wireless system will be occurring in UC, which may cause brief internet interruptions. This will not impact classroom podium technology.
Areas Impacted: UC (University Center)
Date: Week of November 13, 2023
Maintenance upgrades will disrupt network services in Albright Health Center.
Areas Impacted: HC (Health Center)
Date: Tuesday, November 7, 7:00am – 7:30am
Spectrum is upgrading its network tonight, 11/7, to provide faster internet speed. During the upgrade, the Residential Village network may be unavailable. Full service will return after the upgrade is complete.
Areas Impacted: Residential Village Internet/Video/Voice
Date: Tuesday, November 7, 11:00pm - 8:00am
During week of November 6th, upgrades to the wireless system will be occurring in BC, which may cause brief internet interruptions. This will not impact classroom podium technology.
Areas Impacted: BC (Business Academic Center)
Date: Week of November 6, 2023
During week of October 30th, upgrades to the wireless system will be occurring in MP, which may cause brief internet interruptions. This will not impact classroom podium technology.
Areas Impacted: MP (Mathematics Education Psychology Center)
Date: Week of October 30, 2023
Maintenance Upgrades will disrupt network services in the following buildings:
Date and Time: Tuesday, October 17, 7am - 12pm
Maintenance Upgrades will disrupt network services on NKU's main campus and Grant County campus.
Date and Time: Friday, October 13, 10pm – Saturday, October 14, 2am
Maintenance Upgrades will disrupt network services in the following buildings:
Date and Time: Sunday, October 8, 8am – 12pm
Maintenance Upgrades will disrupt network services in the following buildings:
Date and Time: Sunday, September 24, 7am – 12pm
The installation of new equipment will cause a brief network outage in MP.
Areas Impacted: MP, second floor
Date and Time: Friday, September 22, 7am – 7:15am
Mathematica Software will be moving to Single Sign-on. This will affect Cloud access and allow for off-campus installations without requesting a key.
Areas Impacted: Off-campus Mathematica access
Date and Time: Monday, September 18, 10am - 2pm
Maintenance Upgrades will disrupt internet services in the dorms.
Areas Impacted: The entire NKU Village Network
Date and Time: Wednesday, September 13, 5am – 7am
Maintenance Upgrades will disrupt internet services in the Science Center.
Areas Impacted: Science Center
Date and Time: Sunday, September 10, 8am – 12pm
Maintenance Upgrades will disrupt internet services for approximately one hour in the following buildings:
Areas Impacted: Various Buildings
Date and Time: Saturday, August 26
Maintenance Upgrades will disrupt internet services for approximately one hour in the following buildings:
Areas Impacted: Various Buildings
Date and Time: Saturday, August 12
Maintenance Upgrades will disrupt NKU services:
Areas Impacted: AC and most NKU Services
Date and Time: Friday, July 21, 10:00pm – 11:30pm
Areas Impacted: Main Campus Phones and Jabber Soft-Phones
Date and Time: Wednesday, July 5, 10:00pm – 11:00pm
Areas Impacted: Main Campus
Date and Time: Friday, May 19, 10:00pm – 11:59pm.
Areas Impacted:
Date and Time: Friday, May 12, 6:00am to 12:00pm
Areas Impacted: NKU Website
Date and Time: Saturday, May 6, 12:00am – 1:00am
Areas Impacted: myNKU
Date and Time: Saturday, April 8, 12:00am – 4:00am
Areas Impacted: Canvas
Date and Time: Thursday, April 6, 1:05am – 3:05am
Areas Impacted: Canvas Roll Call Feature
Date and Time: Saturday, April 1, 8:20am – 8:30am
Areas Impacted: Chase College of Law
Date and Time: Friday, March 31, 10:00pm – Saturday, April 1, 2:00am
Areas Impacted: College of Informatics
Date and Time: Monday, March 27th
Areas Impacted: All myNKU users
Date and Time: Saturday, March 11, 12:00am – 4:00am
Areas Impacted: All of Norse Commons
Date and Time: Friday, March 10, 8:00am – Saturday, March 11, 11:00pm
Areas Impacted: All Virtual Desktop users
Date and Time: Tuesday, March 7, 10:00am – 4:00pm
Areas Impacted: All Adobe Sign users
Date and Time: Monday, March 6, 4:00pm – 6:00pm
Areas Impacted: All iMath users
Date and Time: Monday, March 6, 10:00am – 3:00pm
Areas Impacted: Chase websites
Date and Time: Friday, February 24, 2:00pm – 3:00pm
Areas Impacted: All Canvas Courses
Date and Time: Thursday, February 16, 12:05am – 2:05am
Areas Impacted: Virtual desktops
Date and Time: Saturday, January 28, 12:00am – 2:00am
Areas Impacted: Campus-wide
Date and Time: Sunday, December 25, 8:00 pm – unknown time. This is expected to take several days.
Areas Impacted: Main Campus Residential Housing and Grant County Campus
Date and Time: Sunday, December 18, 10:00pm – 11:00pm
Areas Impacted: Campus-wide
Date and Time: Saturday, December 17, 12:00am – 6:00am
Areas Impacted: Campus-wide
Date and Time: Friday, December 3, 8:00pm - Saturday, December 4, 8:00am
Areas Impacted: Campus-wide
Date and Time: Thursday, November 17, 7:00am - 7:05am
Areas Impacted: Campus-wide
Date and Time: Saturday, November 5, 12:15am - 12:45am
Areas Impacted: Campus-wide
Date and Time: Saturday, October 15, 12:15am - 12:45am
IT will be performing a maintenance upgrade that will cause the network to be unavailable for approximately 10 minutes.
Areas Impacted: Campus-wide
Date and Time: Friday, September 23, 6:00am – 6:10am
IT will be upgrading the Virtual Private Network (VPN) resulting in a short outage.
Areas Impacted: Campus-wide
Date and Time: Wednesday, September 7, 7:00am - 7:15am
IT will be performing system upgrades that will cause a short internet outage of fewer than 30 minutes.
Areas Impacted: Campus-wide
Date and Time: Friday, September 2, 11:30pm - Saturday, September 3, 12:00am
