All IT service maintenance and outages will be listed on this page. If you are experiencing issues not related to an item listed below, submit a service request.
IT's standard maintenance window occurs every Saturday from 12:00am to 6:00am. Intermittent outages may occur during this time.
Need to access an older alert? Submit a service request to request alerts from the archive.
All web-based logins that use Single Sign-On (SSO) will be unavailable during a brief maintenance window.
Areas Impacted: Single Sign-On
Date: Saturday, June 14, 12:00am - 1:00am
Monday, June 2, 1:30pm ET: The issue with the NKU IT Ticket System (TeamDynamix) was resolved by the cloud provider today at approximately 1:15pm ET. The system should be available for normal use.
Monday, June 2, 12:30pm ET: The NKU IT Ticketing System (TeamDynamix) is temporarily unavailable due to a cloud service provider issue. We do not currently have a time for when it will return to service.
Please check back here for further information.
Areas Impacted: NKU IT Ticketing System (TeamDynamix)
Single Sign-On (SSO) will be temporarily unavailable on Sunday, June 1 at 6:00am for approximately one minute due to a system upgrade. We recommend avoiding login attempts during this brief maintenance window.
Areas Impacted: Single Sign-On
Date: Sunday, June 1, 6:00am - 6:01am
The myNKU ERP and BW systems will be unavailable for a server update.
Areas Impacted: myNKU ERP and BW
Date: Friday, May 30, 10:00pm - 11:59pm
Department network shares (K:\ etc) are currently unavailable. NKU IT is troubleshooting this issue in order to bring the drives back online ASAP.
Check back here for further updates.
3:00pm ET: The drives were returned to service.
IT continues to work to bring these systems online ASAP. Check back here for further updates.
As previously communicated by NKU Facilities Management, all non-residential buildings on the Highland Heights campus will be closed and locked from Thursday, May 22 at 12:00 p.m. through Monday, May 26 (Memorial Day) due to the scheduled power outage. Remember to completely power off all computers, printers, copy machines, and lighting.
During the power outage, core online IT systems (e.g. myNKU, Canvas, email, MS Teams, Zoom, VPN, etc.) are expected to remain fully operational; however, computers and labs in campus buildings will be offline and inaccessible.
Contact the IT Help Desk for remote assistance during Thursday afternoon off-campus work.
Areas Impacted: NKU Main Campus
Date: Thursday, May 22 at 12:00 p.m. through Monday, May 26
Student printing will be unavailable for a major PaperCut upgrade.
Areas Impacted: All on-campus student printers
Date: Thursday, May 15, 2025 and Friday, May 16, 2025
PaperCut access restored on May 16 at 11:00am.
Thursday 4/10/2025: The NKU campus virtual machine environment service restored at 5:25pm ET.
Thursday 4/10/2025: The NKU campus virtual machine environment will be down for maintenance between 4:30pm ET to 5:30pm ET.
We will be working to address a technical issue with the NKU virtual desktop environment (https://view.nku.edu) services that serve faculty, staff, and students.
The system will be taken offline for one(1) hour, starting at 4:30pm ET, returning to service at 5:30pm ET.
If you are working in a virtual desktop session, please try to complete your work by 4:00pm ET as a safe margin, and no later than 4:25pm ET else unsaved work may be lost.
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
Tuesday 4/8/2025: The myNKU website returned to service at 5:25pm ET. All services are back online.
Tuesday 4/8/2025: myNKU website will be down temporarily: 5:00pm ET to 5:30pm ET
We will be working to address a technical issue with web services in the myNKU system today Tuesday 4/8/25, 5:00pm ET - 5:30pm ET.
We expect the myNKU website to return to service at 5:30pm ET.
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
UPDATE: 4/5/25 1:50pm ET: ** The technical issue with the myNKU web services has been resolved and is now operating normally. **
4/5/25 10:15am - We are currently working on a technical issue with web services in the myNKU system.
You may see sporadic issues while accessing https://mynku.nku.edu
We expect the issue to be fixed by 3:00pm ET today (4/5/25).
Please check back here for updates, or contact the IT Helpdesk at x6911 for further questions.
4/4/25 *Resolved, 4/4/25 3:13pm* - We are currently working on an issue in the myNKU system which is causing some services that produce PDF documents to fail. This functionality will be down until 5pm ET, Friday 4/4/25 (estimated). This includes transcript, registration, and other similar documents that are generated as PDFs from the system. All other myNKU services are unaffected. Please check back for updates.
There will be a brief Duo outage from on campus due to a hardware upgrade.
Areas Impacted: Duo Sign in (on-campus only)
Date: Sunday, March 9, 2025, 6:00am - 6:30am
All services requiring authentication will be unavailable during this maintenance window.
Areas Impacted: All applications requiring NKU sign in
Date: Saturday, February 22, 2025, 12:00am - 1:30am
IT will be upgrading Science Center hardware that may result in a brief network outage.
Areas Impacted: Science Center Network
Date: Tuesday, February 18, 2025, 7:00am - 8:15am
A security patch will be applied rendering Virtual Desktops (VMware), including Viewcenter1 and Coivcenter1, unavailable.
Areas Impacted: Virtual Desktops (VMware), including Viewcenter1 and Coivcenter1
Date: Friday, February 14, 2025, 6:00pm - 7:30pm
2/13/25 *Resolved* - Duo MFA is experiencing problems for those getting approvals via text SMS and phone calls. Please use the Duo app for push notifications until the issue is resolved.
1/5/25 *Resolved* - Business Warehouse (BW) in myNKU is down. Our teams are working on the issue.
IT will perform a system upgrade while NKU is closed for Winter Break. During this time, authentication services will be temporarily unavailable.
Areas Impacted: NKU services that require authentication
Date: Thursday, December 19, 2024, 12:00am - 1:00am
NKU experienced an issue that caused intermittent connection issues with services that utilize Single Sign On. The issue is resolved as of 1:40pm.
Areas Impacted: ASDF Servivces
Date: Monday, December 9, 2024
The annual SAP upgrade is scheduled for December 6th - 7th. This upgrade will result in the myNKU system being completely unavailable.
Areas Impacted: myNKU/SAP
Date: Friday, December 6, 2024, 5:00pm – Saturday, December 7, 2024
All network and internet services in the Fine Arts building will be unavailable during an essential network infrastructure update within the building. While the building will remain open during normal operating hours, network access will not be available throughout the scheduled maintenance window.
Areas Impacted: Fine Arts Building
Date: Friday, September 20, 2024, 9:00pm - Monday, September 23, 2024, 6:00am
