Information Technology

What You Need to Know

• The fake voicemail phish email comes from an external sender, pretending to be NKU’s voicemail system.
• The fake voicemail phish has an attachment.  The name on the attachment may be similar to: "VM memo ref-09899uo.wavv.html".
  
• The sender (FROM:) field may be similar to:  "nku.edu Audio Machine Messages".
  
• The attachment is an HTML file that looks like the Microsoft Office 365 login page.
   

What You Need to Do

Here are some tips to stay safe if you receive an email with a voicemail message:

• Check for the [EXT] and [CAUTION: EXTERNAL EMAIL] markers placed in the email.  NKU does not use external emails for voicemail.
• Check the sender (FROM:) field.  Legitimate NKU voicemail is sent by “NKU Voicemail” from the email address CUCMUnity@nku.edu. 
  
• Avoid downloading or opening the attachment, but view the attachment name.  If the content filters detect it as malware, it will read “MALWARE ALERT TEXT.txt”  Legitimate NKU voicemail messages are named “VoiceMessage.wav”.
  
• If you happen to open the attachment and are presented with a Microsoft-branded login screen – do not enter your password.  Upon close inspection, you will be able to see that it is not legitimate, but is very convincing.
• Remember that NKU does not ask for a password to access voicemail attachments.  If you’d like more information on this phish, please contact the Help Desk.
  

Introducing Microsoft Teams

NKU has begun using Microsoft Teams, a new collaboration tool that offers chat (IM), meetings, audio/video calling, file management, and a project workspace. 

Microsoft Teams is our primary IM tool, and Skype for Business has been decommissioned.

View Teams Support Documentation and FAQs

Introducing self-service print release!

NKU now offers convenient, web-based, self-service printing.  Using your NKU student account, you can log in to release print jobs to any on-campus Pharos printer, view Pharos account balances, and more!  Try it out now at https://payforprint.nku.edu.

Spam and Phishing Emails

NKU receives a large amount of spam and phishing emails.  We modify our filters accordingly, but it is impossible to block them all.  NKU will never ask you to provide your password or personal information.  Any request of you to do so should be considered fraudulent.  Many of these emails link to websites that have been created specifically to mimic our branding and trick recipients.  Therefore, it is crucial that users do not click on any link in suspicious emails.  Please send suspicious emails to abuse@nku.edu and they will be investigated.

Reset your forgotten NKU password via text or email

Now you can add your mobile phone number or non-NKU email address to the password change page! If you forget/expire your password in the future, you will request a validation code be sent as text or email that will allow you to reset your password online quickly. Set up your account now by going to the password change page https://password.nku.edu/ and select “edit password recovery info.” This is a new service. If you encounter any issues, please contact the IT Help Desk or visit Norse Tech Bar in UC.