FAQs

Email - General

  • + What is my email address?
    Your email address is composed of your username then @nku (for faculty and staff) or @mymail.nku.edu (for students). If you are enrolled or employed, you can find this address quickly by going to any NKU page and clicking the plus sign next to "quick links." Select "Directory/Find it!" and search for yourself in the appropriate directory. Your email will be listed. 
  • + What is my email password?
    We do not know your password nor do we store it in a readable format anywhere. Users can reset their password (this requires an All-Card).  
  • + Why does my password expire? How often?
    For your security, NKU passwords expire every 90 days. You will receive email notifications letting you know when you are close to expiration. You can change your password anytime via the "change password" link in the quick links section of the NKU website. Or you can call the IT Help Desk at 859-572-6911.
  • + Can I forward my emails?
    We don't recommend that you forward your NKU email account. Email is the primary means of communication on campus and it is your responsibility to check your email messages. When you forward, emails may not be received. 
  • + How do I set an "out of office" notification in email?
    The simplest way to do this is to use the Out of Office Assistant in Webmail. Even Microsoft Outlook users can sign into Webmail and use the Out of Office Assistant. Just click on Options, and then type a reply message in the box under Out of Office. Once this is complete, choose "I am out of the office" and your reply message will automatically be sent to anyone that sends you a message. When you return, go back into Webmail and choose "I am in the office" and then auto-reply will stop.
  • + What is "web-based email access" and how do I use it?
    NKU's Web-Based E-mail Access is a Web-based e-mail client that allows users to view their account's e-mail within a browser in any environment, at any location. It gives you the ability to retrieve, send, compose and manage e-mail all within this easy to use interface. See instructions for using Outlook webmail.  
  • + I have an email with attachments but cannot access them?
    Due to Computer Virus, NKU blocks the most attachment types that are most often used as Virus.  If you have someone trying to Email you one of these attachments, request that the sender zip the file that they are trying to send.  As a reminder, only open attachments from email addresses you know.The attachment types we block are: .ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .exe, .fxp, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msi, .msp, .mst, .ops, .pcd, .pif, .prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .tmp, .url, .vb, .vbe, .vbs, .vsmacros, .vss, .vst, .vsw, .ws, .wsc, .wsf, .wsh.   
  • + What is my email quota?
    Students, faculty and staff have 50GB of storage.
  • + How can an affiliate get an NKU email address?
    If you are a contract worker, vendor or partner employee not paid by NKU directly, you need to have your supervisor enter a service request with the last eight numbers of your ISO and the last four of your Social Security Number listed with your full name to have the account generated.
  • + How do I get rid of the "Bing Maps" bar/link or other applications within Outlook? Within webmail?
    Outlook instructions: From the Inbox, click FILE -> MANAGE APPS. 2) This will bring up an Office 365 login screen. Log in with your NKU username and password. 3) A list of default app add-ins is shown. You can then choose DISABLE for the Bing Maps add-in. Repeat for each add-in you wish to disable. Webmail instructions: 1) Select the gear icon. 2) Choose MANAGE APPS. 3) Select the Bing Maps add-in you wish to disable and deselect the "Turned On" checkbox. Repeat for each add-in you wish to disable.

Email - Mobile

Email - Listserv

  • + What is a listserv?
    A listserv is a mailing list that facilitates the distribution of email postings from one person to all persons subscribed to a list. When sending out email to large amounts of people, listservs are needed due to limitations of the number of people you can send emails to using NKU email. Lists can be established by faculty and staff for university or research related purposes. Student lists can be created at the request of the faculty or staff advisor, or the student life office. Each list has an email address, such as: mylist-l@listserv.nku.edu. Emails sent to a list email address are distributed to the subscribers of the list.

    There are three types of lists. An announcement list is setup so that the list owner is the only one who can post to the list. A private list is setup so that only the owner and subscribers can post to the list. A public list is setup so that anyone in the world can post to the list.

  • + How can I request a listserv?
    To request the creation of a NKU listserv, fill out an IT Online Service Request. In the request, please provide the name of the list you would like, and to specify if you want this to be an announcement, private or public list.
  • + How do I subscribe to a listserv?
    All public lists and most announcement lists, you can self subscribe too. To subscribe: 1. Go to NKU Mailing Lists 2. Click on the list you would like to subscribe to 3. Under the Subscribe section of the listinfo page, enter your email address and name 4. Choose a password, and re-enter it to confirm 5. Click the Submit button 6. You should receive a confirmation email in a few moments 7. Click on the link in the email 8. Click "Subscribe to list ..." If the mailing list is not listed, send an email to listmaster@nku.edu to be subscribed to the list. 9. After confirming your subscription, you will receive a welcome message with the subject title “Welcome to the “Listname” mailing list.” This message provides list information, your password, an address to post to the list and other information.

    If the list is not listed on that website, please send an email to [owner]@listserv.nku.edu to request to be added to the list.

  • + How do I unsubscribe from a listserv?
    All public lists and most announcement list, you can unsubscribe too.

    To unsubscribe: 1. Click on the link provided in your welcome message or go to http://listserv.nku.edu/mailman/listinfo/LISTNAME (substitute the name of the listserv from which you wish to unsubscribe). 2. Enter your subscription email address by the "Unsubscribe or edit options" button. 3. Click the "Unsubscribe or edit options" button. 4. Look for the Unsubscribe section and click the unsubscribe button. 5.You should receive a confirmation email. Click the link in the email to confirm.

    If this is a managed list, list administrator approval might be required to unsubscribe from the list. You can email -owner@listserv.nku.edu to request to be removed from the list.

  • + What authorizes the campus-wide listservs?
    Administration of NKU-wide listservs (NKUFLASH, NKUNEWS, etc.) is governed by a policy owned by Office of the President.

Email - Spam

Internet

Microsoft Office 365

Microsoft Office 365 for Students

Network Drives

Norse Tech Bar

Password

Residence Hall Technology

  • + Can I have a wired connection in my dorm room?
    Yes. By default, all wired connections in the dorms are turned off because most users prefer wireless. But if you would like the port activated at no charge, locate the port in your room and write down the number. Contact the IT Help Desk with that number, your username, the building you live in, your room number, etc. and we will activate the port.  

Voicemail

VPN & Virtual Desktop (VMWare)