Your email address is comprised of your username then @nku (for faculty and staff) or @mymail.nku.edu (for students). If you are enrolled or employed, you can find this quickly in the NKU Directory. Search for yourself in the appropriate directory, and your email will be listed.
We do not know your password, nor do we store it in a readable format anywhere. Users can reset their password on the Password Change Management page (this requires an All-Card).
For security purposes, NKU passwords expire every 90 days. You will receive email notifications letting you know when you are close to expiration. You can change your password at any time on the Password Change Management page.
We do not recommend that you forward your NKU email account. Email is the primary means of communication on campus and it is your responsibility to check your email messages. When you forward, emails may not be received.
Users can set up on "out of office" using the Out of Office Assistant in Webmail. Click on Options, and then type a reply message in the box under "Out of Office". Once this is complete, choose "I am out of the office" and your reply message will automatically be sent to anyone that sends you a message. When you return, choose "I am in the office", and then auto-reply will stop.
NKU's Web-Based email access uses Microsoft Office 365. The Outlook portion is web-based email client that allows users to view their email within a browser in any environment, at any location. You can sign in using the NKU Webmail page.
Certain file types are known to be used as viruses when attached to an email. Therefore, NKU blocks the most attachment types that are used in this way. If you have a legitimate email using one of these attachments, request that the sender zip the file, and resend.
The attachment types we block are: .ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .exe, .fxp, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msi, .msp, .mst, .ops, .pcd, .pif, .prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .tmp, .url, .vb, .vbe, .vbs, .vsmacros, .vss, .vst, .vsw, .ws, .wsc, .wsf, .wsh.
Faculty, staff, and students have 50GB of email storage.
Contract workers, vendors, or partner employees which are not paid by NKU directly need to have their supervisor enter a service request with the last eight digits of their ISO and the last four digits of their Social Security Number listed with their full name to have the account generated.
Outlook
From the Inbox, click File > Manage Apps. This will bring up an Office 365 login screen. Log in with your NKU username and password. A list of default app add-ins is shown. You can then choose "disable" for the Bing Maps add-in. Repeat for each add-in you wish to disable.
Webmail
Select the gear icon and choose "manage apps". Find the Bing Maps add-in and tick the "Turned On" checkbox. Repeat for each add-in you wish to disable.
You can access your spam quarantine folder on NKU Webmail. More information about spam can be found on our Spam and Phishing page.
You can forward malicious emails to abuse@nku.edu for investigation.
A listserv is a mailing list that facilitates the distribution of email postings from one person to all persons subscribed to a list. When sending out email to large amounts of people, listservs are needed due to limitations of the number of people you can send emails to using NKU email. Lists can be established by faculty and staff for university or research related purposes. Student lists can be created at the request of the faculty or staff advisor, or the student life office. Each list has an email address, such as: mylist-l@listserv.nku.edu. Emails sent to a list email address are distributed to the subscribers of the list.
There are three types of lists
To request the creation of a NKU listserv, submit an IT Service Request. In the request, please provide the name of the list you would like, and to specify if you want this to be an announcement, private, or public list.
Users can subscribe themselves to all public lists, and most announcement lists. To subscribe:
Users can subscribe themselves to all public lists, and most announcement lists. To subscribe:
Visit the Wireless Network Knowledge Base article for information.
Faculty, staff and students have access to Microsoft Office 365 on computers (both Windows and Mac) and mobile devices. See instructions for students and for faculty/staff.
Any active student that is enrolled in a current or future semester will have access to use the software. So, during the summer, students who are enrolled for Fall courses will continue access. If they don’t register for classes, access goes away. For faculty/staff, access only goes away if you separate from the university.
Not unless you continue a personal subscription with Microsoft. Learn more about pricing and details from Microsoft.
The myNKU help website contains video tutorials and PDFs on all aspects of myNKU.
Updating your information is done in myNKU. View instructions.
Visit our Knowledge Base article for instructions.
If files on your J or K drive were accidentally deleted, you can restore previous versions from backups. Windows instructions are below. If you have a Mac, we recommend you log into a Windows machine (real or virtual) and follow the same instructions.
Yes. The computer lab is open during UC business hours (M-Th 6:30 a.m.-11 p.m.; Friday 6:30 a.m.-9 p.m.; Saturday 9 a.m.-4 p.m.; Sunday 1-11 p.m.). However, certain services are only available when NTB staff is present (fax, copying, etc.).
Visit our compatibility page for information on which browsers and operating systems we recommend.
You are able to set up a private wireless network for your room (and common areas within your building) with NKU MyWifi. With this service, you can connect your wireless printer, game systems, Roku, etc. to your network. More information can be found on our Residential Village Wi-Fi Networks page.
All connections in the Residential Village are wireless. Instructions on how to connect can be found on our Residential Village Wi-Fi Networks page.
Faculty and staff can call in to check your voicemail messages or update your greeting from anywhere in the world. Dial (859) 572-5800. When the recording answers, press * (star). Follow the prompts to enter your extension and press # (pound). Enter PIN. Review voicemails as you would from your office phone.
Visit the Work Off Campus/VPN page for more information.
First, you must install VPN. Second, you must install software to access your computer remotely. View instructions for both steps.
