There are both medical and psychological emergencies which could possibly occur to yourself, another student, or even a staff or faculty member. It's important that everyone knows what is considered an emergency and how to handle the situation if it presents itself.
Please check out the links below for Medical Emergencies and Psychological Emergencies in order to assist you in following the proper procedure(s) to ensure the safety of all involved.
Call the University Police if you need assistance for on-campus emergencies at (859)-572-7777.
After-Hours Psychological Emergencies:
NKU's crisis line (859) 572-7777 Request to speak to the counselor on call.
or call 1-800 SUICIDE, 1-800-784-2433
or Text: 741741
Not sure if this is an emergency? Click here to see when it is appropriate to go to an Emergency Room vs. an Urgent Care Center.
CAUTION: NEVER TRY TO HANDLE A SITUATION ON YOUR OWN THAT IS POTENTIALLY DANGEROUS.
HCSW: 8:30 am to 4:30 pm
Be sure to make it clear your need is urgent
Campus Police: nights and weekends
Ask to talk to the counselor on call
24 hour ACCESS line: (KY)
Regional Crisis Care: (OH)
Text TALBERT to 839863
24 hour emergency crisis:
toll free: 877-849-1248
LGBTQ 24 hour hotline:
St Elizabeth Health Care:
If serious injury or illness occurs on campus (breathing problems, chest pain, serious bleeding, loss of consciousness, etc.) immediately call the University Police at extension 7777. Give your name and the campus location of the victim, describe the nature and severity of the medical problem and indicate if an ambulance is needed.
In case of minor injury or illness, first-aid care is administered by medical personnel in University Center, Suite 440.
In case of serious injury or illness, after calling for help, properly trained personnel should quickly perform the following steps:
Drug overdose cases will be handled as medical emergencies.
When the Public Safety officer or EMT arrives and takes over care, follow their directions for the safety of all involved.
It is recommended that everyone be trained in first-aid and CPR and that departments have a first-aid kit available. First-aid & CPR training is available through the local American Red Cross (513) 792-4000. For information on items to include in a first-aid kit, you can call to consult with one of our nurses (X-5650).
*Universal Precautions = the use of protective clothing to protect skin and face from contamination.
**For a listing of Community Emergency Rooms and Urgent Care Facilities, please see the box on the left hand side of this page which links to a listing of these facilities.
Highland Heights Campus
415 Johns Hill Road
For emergency call 911 or 859-572-7777
(859) 572-5500 (non-emergency)
If unsure if a particular site or provider is covered on a your insurance plan, it is recommended that you call your insurance program or visit their website to find a local provider that is in your insurance network. This contact information can often be found on the back of your health insurance card.
RAINN: Rape Abuse Incest National Network
Rape and sexual assault victim support services
Women Helping Women (OH)
Crisis intervention for sexual assault,
domestic violence, and stalking survivors
crisis line: 513-381-5610
toll free 877-889-5610
for sexual assault
toll free: 877-849-1248
DOVE Developing Options for Violent Emergencies
St. Elizabeth Healthcare's program that can help stop the cycle of abuse
Informational Brochure about domestic violence.
If you are concerned about a student who is under the influence of alcohol or others drugs (prescribed or not) and may be in need of IMMEDIATE medical attention, one or more of the following numbers should be contacted before or instead of HCSW:
Medical Amnesty: grants immunity from prosecution for certain alcohol related offenses when an individual requests emergency medical assistance for him/her self or someone else due to alcohol over consumption.
B.S. - Bachelor of Science in Psychology, Northern Kentucky University
Christy is an NKU graduate who is excited to be working at her alma mater. She has worked in a variety of customer service positions over the years, but finds working with students in a university setting the most fulfilling. She also has a background in food and beverage management, credit counseling, and medical transcription.
B.S. - Bachelor of Science- Major in Health, Union College
Brooke joined Health, Counseling and Student Wellness in 2017. Prior to working at NKU, Brooke worked for the Kentucky State Cabinet for Health and Family Services and a medical billing company. Brooke's background in health insurance and medical billing is an asset to the department. She also has experience working with special need youths. Brooke likes the diversity of students and activities on NKU's campus.
M.S.W. - Smith College School for Social Work
A.B. - Economics and Mathematics, Bowdoin College
Lisa joined the staff of Health, Counseling and Student Wellness in 1995. Before becoming a therapist, Lisa was the Assistant Dean of Students at Bowdoin College, where she was responsible for all aspects of residental life, advised students interested in study abroad and coordinated New Student Orientation. Lisa also worked for several years as a therapist in a community mental health agency. She enjoys helping college students move forward in their lives in healthy, meaningful ways.
Ph.D. - Clinical Psychology, University of Louisville
M.A. - Clinical Psychology, University of Louisville
B.A. - Psychology and Mathematics, Hope College
Randy joined Health, Counseling and Student Wellness in 2013. He comes to NKU after spending 10 years working within a community mental health agency in Lexington, Kentucky. During this time, his work included providing counseling and outreach services for Transylvania University students. Randy is excited about the opportunity to work with students once again. He has general interests in providing both counseling and psychological assessment and has a special interest in the area of sports performance enhancement.
M.S.W. - University of Cincinnati
B.S.W. - Northern Kentucky University
Siobhan is originally from Skerries, Ireland and has been living in the states since 1993. She has been with Health, Counseling and Student Wellness since 2010. Siobhan began her career working in community mental health with adolescents and young adults. She then switched gears to work with adolescents struggling with co-occurring disorders. Before coming to NKU, she worked as an employee assistance counselor at the University of Cincinnati and focused on chemical dependency issues and facilitating presentations on campus. Siobhan enjoys working with students and collaborating on projects with campus staff.
M.S.W. - Simmons College, School of Social Work
B.A. - International Studies, Stonehill College
Diana joined the staff of Health, Counseling & Student Wellness in 2012. Before joining NKU, she worked for several years with graduate and undergraduate students at the University of Texas at San Antonio. Diana values the opportunity to provide counseling services to individuals striving to pursue their goals. She is excited to continue working with students in a university setting.
M.S. - Family Studies with emphasis in Marriage and Family Therapy, University of Kentucky
B.A. - Psychology, Transylvania University
Monica joined Health, Counseling and Student Wellness in 2013. Prior to coming to NKU, Monica worked in community mental health in Lexington, Kentucky with children, adolescents and adults. In 2012, she began working with a grant that provides in-home therapy to mothers diagnosed with Major Depressive Disorder. She has experience working with individuals, couples, families and groups with the goal of assisting people in reaching their potential. Monica is excited to be working in a university setting and by the opportunity to work with NKU's student population.
M.A. - Marriage and Family Therapy/Clinical Art Therapy, Loyola Marymount University
B.F.A. - Painting, Minor in Art Therapy, Columbus College of Art and Design
Christy joined Health, Counseling and Student Wellness in 2013. Christy has experience working with adolescents in a residential setting in Los Angeles. She also worked with a community mental health agency in Northern Kentucky providing school-based and outpatient therapy to children, adolescents and their families. Christy has experience helping individuals explore emotions through art and through talk therapy. She enjoys experssing her own thoughts and feelings through drawing, painting, mixed media and art journaling.
M.Ed-Mental Health Counseling, University of Louisville
B.A.-Psychology, University of Louisville
Whitney joined Health, Counseling and Student Wellness in 2016. Previously, she provided counseling in a variety of settings, including community mental health, private practice and therapeutic foster care. Whitney began her career working with at-risk children and adolescents and their families in Louisville, Kentucky. Her experience then broadened to providing individual, family and group counseling to children, adolescents, and adults in northern Kentucky. She is excited to be a part of the HCSW staff and to assist students during their college experience.
M.S.N. - University of Cincinnati
B.S.N. - University of Cincinnati
Board Certified in Adult Health and Occupational Health
Rose joined Health, Counseling and Student Wellness in 2014. Prior to coming to NKU, Rose had over 19 years of experience in college health and occupational health at the University of Cincinnati. She enjoys the variety and diversity that a college health setting provides and has grown the health services offered on campus for NKU students, faculty and staff.
B.S.N - College of Mt. St. Joseph
Michele began working at Northern Kentucky University in 1995. She graduated from the Good Samaritan Hospital School of Nursing in 1987 and received her Bachelor of Science in Nursing in 1990. She started her nursing career in Home Health Care and Industrial Nursing (working for CSX Railroad Corp.). Her favorite part of working at NKU is interacting with students. She enjoys the energy they bring to everything they do.
A.D.N., B.S.N. - Beckfield College
M.A., Secondary Education, Athletic Training- Northern Kentucky University
B.S. Health Education/Teaching- Eastern Kentucky University
Utilizing her educational background as a health/science teacher and certified athletic trainer, Jeanine is excited to be back on campus to make a contribution to the Norse community. Before returning to NKU in 2018, Jeanine worked as a critical care and cardiology nurse for The Christ Hospital network and Ohio Heart and Vascular Physicians in Cincinnati, Ohio.
University Center 440
Highland Heights, KY 41099
Because e-mail is not a secure or confidential medium, we cannot guarantee that any e-mail that you send to us will remain confidential. While we consider your communications private, and we do not release information about you without your permission, our university administration reserves the right to monitor e-mail usage. For this reason, we offer the following information to help you decide on the best method for contacting us:
NKU does NOT offer a student health insurance plan for domestic students.
NKU does NOT require students to have health insurance (with the exception of International Students that are required by law to have insurance). However, the American health care system is very expensive and NKU strongly encourages ALL students to maintain adequate health insurance coverage. Fast and convenient access to health care is important for students to avoid disruption of their studies and significant financial hardship should major medical care be required due to an unforeseen illness or injury.
If you are a Kentucky resident and do not have health insurance, please visit the Kynect website to see if you qualify for health insurance assistance.
For other affordable health care plans please visit https://www.healthcare.gov
If you are an International student and have purchased the required health insurance through NKU, please click here.
Health, Counseling and Student Wellness (HCSW) provides primary health care services to NKU students, faculty and staff, as well as individuals, group and couples counseling to NKU students.
Our Nurse Practitioners are credentialed and "in-network" providers for:
Our Counseling Clinicians and Psychologists are credentialed and "in-network" providers for:
At this time, HCSW does not accept MEDICAID/MEDICARE insurance plans.
While many of our services are covered by health insurance plans, it is recommended that each individual check his/her plan for coverage details.
For any other questions about health insurance, please call our office at 859-572-5650.
To obtain a copy of your Medical Records from Health, Counseling and Student Wellness, you must sign a Authorization to Release Records form with your request in writing and bring it to our office in UC room 440 or fax it to 859-572-5615. Please allow 2-3 business days for Health Services records, and up to 7 business days for Counseling Services records requests to be processed.
Proper Identification (driver's license or government issued ID card, NKU AllCard) is required at the time of pick up.
Health and Counseling services are confidential within the limits of the law.
State laws and professional standards require that we maintain a record of your treatment. Your treatment and your treatment records are confidential and are considered separate from educational or employment records maintained by the university. Your written consent is required to disclose treatment information beyond disclosure to the treatment team. Counseling records contain information that can be misunderstood by non-mental health professionals. Therefore, it is our preference to discuss these records with you in person, or to have them sent to a designated mental health professional.
Exceptions to confidentiality that are legally mandated include:
Because e-mail is not a secure or confidential medium, we cannot guarantee that any e-mail that you send to us (at firstname.lastname@example.org) will remain confidential. While we consider your communications private, and we do not release information about you without your permission, our university administration reserves the right to monitor e-mail usage. For this reason, we offer the following information to help you decide on the best method for contacting us:
Email: email@example.com | Phone: 859-572-5650 | Fax: 859-572-5615
Afterhours Emergency: 859-572-7777
Hours: 8:30 am-4:30 pm Monday-Friday
Health Counseling and Student Wellness
University Center 440
Highland Heights, KY 41099