Be an Active Participant in Your Own Healthcare
Even when we practice healthy lifestyle behaviors, there are times when we, or our loved ones, become sick and need to access the health care system.
We want to help you make the best decisions possible to ensure that you are receiving the best quality care available. The links below provide you with invaluable resources and information to help you navigate through the healthcare system, make informed decisions about your care, and become your own best advocate.
Are you dealing with an ongoing health issue or chronic disease, such as diabetes, cancer or renal disease? Free, ongoing support for managing these issues, as well as other reources to support your health and well-being, are available to you through NKU's medical benefits provider, UMR. All UMR resources can be accessed at UMR.com when you create and log into your personal member account.
Ongoing Condition CARE
UMR offers expert resources and personal support to help individuals with certain ongoing health conditions live their lives to the fullest.
If you have one or more of the managed conditions, you may be invited to participate in one-on-one calls with a CARE nurse. UMR's registered nurses can guide you in taking actions to control your symptoms and improve your overall health.
Enroll in Ongoing Condition CARE today!
Enroll now or call 1-844-604-6246
Conditions that may be eligible
*Only when identified as a co-morbidity
Note: Not all conditions are included under all benefits plans. Please refer to your plan information for details.
Maternity CARE
Give your baby a healthy start. If you’re preparing to become a first time parent or are adding a new baby brother or sister to your family, UMR can support you throughout your pregnancy. This is your opportunity to speak one-on-one with a CARE nurse who can answer your questions and help you recognize and reduce your risk for complications.
Enroll in Maternity CARE today!
Free personalized support. Your participation is completely voluntary, and all resources are available at no cost to you.
Enroll now or call 1-844-604-6246
Maternity CARE offers these perks at no cost to you:
Telehealth
NurseLineSM
Coping with health concerns can be time consuming and complex. It can be hard to know where to find trusted information among so many choices or what to do in a non-emergency situation. With NurseLineSM you get timely access to nurses who can answer your questions and point you to the right level of care. You also have the ability to live chat with one of our nurses about a variety of health topics. Log inot your UMR account to access the NurseLineSM
Need to chat with a live nurse?
Our Nurse Chat service gives you convenient access to trusted information, right when you want it. Our online nurses can answer questions about common symptoms, illnesses and treatments, along with information about preventive care. Log into your UMR account to access the chat. You will be asked to answer a couple questions about yourself and your topic of interest so we are ready to respond to your needs.
Digital Resources
Healthy You
Healthy You magazine is an educational resource for UMR members and provides information about the tools and resources available from UMR as a part of our member online services.
*Available features and benefits are dependent on products and features included in your health plan. Not all members will have access to all features shown.
Health education library
Discover new ways to build a healthier life with our health education library. Here are resources and tools you can use to understand your health and to make better, healthier choices for yourself and your family. You can learn about risk factors, symptoms for various health conditions, tips on fitness, nutrition and preventative care.
Mobile apps
UMR app
The UMR app, a smarter, simpler, faster way to stay connected to your health care benefits information, on demand, anytime, anywhere.
With a single tap, you can:
To download the app, visit your app store today!
CARE app
Our CARE app can keep you connected to trusted information and support to improve your health and well-being. Check in to find articles and videos on a variety of health topics. The app also makes it easy to reach our staff of CARE nurses and other health experts, who can help you manage your health and make healthy lifestyle choices.
Enroll in the CARE app today!
Quick care options
Where you go for medical services can make a big difference in how much you pay and how long you wait to see a health care provider. Explore the information below to help you decide the appropriate setting for your care.
Retail clinic/convenient care clinic
Retail clinics, sometimes called convenient care clinics, are located in retail stores, supermarkets and pharmacies.
When to go:
Wait time to expect
15 minutes or less (on average)
Cost
$20-$89 approximate cost per service
Urgent care/walk-in clinic
Urgent care centers, sometimes called walk-in clinics, are often open in the evenings and on weekends.
When to go:
Wait time to expect
20-30 minutes (approximate wait time)
Cost
$156 average cost
Your doctor's office
Seeing your doctor is important. Your doctor knows your medical history and any ongoing health conditions.
When to go:
Wait time to expect
1 week or more (approximate wait time for an appointment)
Cost
$166 average cost
Emergency room
Visit the ER only if you are badly hurt. If you are not seriously ill or hurt, you could wait hours and your health plan may not cover non-emergency ER visits.
When to go:
Wait time to expect
3-12 hours (approximate wait time for non-critical cases)
Cost
$570 average cost
Note: Care costs may vary and are based on your level of coverage.
