University Housing operates two (2) 16-hour service desks (at Boothe and East Village), staffed by Student Desk and Mail Assistants. Desk and Mail Assistants are an integral part of University Housing. They are employees who have direct and constant student contact. Their primary responsibilities are to act as facilitators for the residential community and are responsible for residential student mail. The Desk and Mail Assistants articulate to students the values, philosophy, and policies of University Housing and the University, and represent University Housing as a role model in all facets of University life. The two basic roles of the Desk Assistants are being a resource and an administrator. Desk and Mail Assistants should have effective verbal and written communication skills.

While performing the duties of this job, a Desk and Mail Assistant is regularly required to:

• Effectively communicate and give directions
• Positively represent University Housing
• Act as a role model
• Read documents such as policy and procedure manuals
• Prepare reports and correspondences
• Use a Master key system
• Respond to duty situations according to University protocol
• Work without continuous supervision
• Meet deadlines set by the coordinator
• Respond immediately to issues and concerns
• Perform check-ins and check-outs for residents
• Sort and deliver all incoming mail each day
• Address student and parent mail concerns
• Log incoming and outgoing packages
• Work as an effective team member

Desk and Mail Assistants (DAs) must be students currently enrolled at NKU and have a 2.5 cumulative and semester GPA for undergraduate candidates and a 3.5 cumulative and semester GPA for graduate candidates. DAs must be able to perform light physical tasks. DAs must be available for at least 3 nights and 1 weekend night of work each week. DAs must be available to work up to 35 hours per week during academic break periods (i.e. Winter Break). Outside or other jobs are strictly limited to 10 hours per week or less. Approval for another job is not guaranteed.

Preferred qualifications include previous experience working and/or living in residential housing at NKU.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

DAs receive the following:

1. Hourly pay for time worked, typically starting at $7.25/hour.

A limited number of Desk and Mail Supervisor positions will be available for an increased hourly pay.

DAs are expected to be available starting two weeks before the beginning of the Fall semester for training and one week before the start of the Spring semester for rejuvenation and move-in. DAs are expected to work a minimum of two University breaks (Fall Break, Thanksgiving Break, Spring Break) during the academic year. DAs are expected to work until the Wednesday after the end of exam week each semester. DAs are expected to work a minimum of 10 hours per week and not exceed 20 hours per week.

Opportunities for Summer Desk and Mail Assistants will be available to current Desk and Mail Assistants. Summer Desk and Mail Assistants must be available from the Monday after the end of the Spring semester until the Friday before the start of the Fall semester and must be able to work at least 20 hours per week. Summer DAs are expected to take no more than 5 business days of vacation during the Summer semester. Students who are not taking Summer classes are eligible for up to 35 hours per week, as long as they are enrolled in classes for the following Fall semester.