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Get Help

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Get Help
Do you have a question? Do you need help with your research? Steely Library offers several ways for you to get in touch: 

Drop In

Our Research Help service is staffed by librarians throughout the week to answer quick questions and to provide tips and strategies on finding and evaluating information resources. Research Help drop-in services are located on the 3rd floor Public Services Desk and available Monday–Friday, 11am to 4pm.

Chat

Librarians from Steely Library are available to answer questions Monday-Friday 11am-4pm. Outside these hours, you can still use our service to chat with knowledgeable librarians 24/7!

Meet

Research consultations are for in-depth discussions about research questions, finding and evaluating sources, and effectively using library resources. Steely librarians offer consultations in-person or over Zoom. If possible, we ask that appointments should be made 48 hours in advance. Schedule your appointment today!

Frequently Asked Questions

Search this resource to find answers to commonly asked questions about the library, using our resources, and conducting research.

Email

Use our email form below to ask us a research-related question. We will respond within 24 hours, excluding weekends and holidays.

Call

For research help, call (859) 572-5456, Monday – Friday, 11am – 4pm. If there is no answer, please leave a message and someone will return your call within 24 hours (Monday – Friday).

For general library information, as well as for questions about borrowing, renewing, or returning library materials, call (859) 572-5457.

Text

Text us your questions to (859) 534-9800. During the week, we’ll answer from 11am to 4pm and reply to after-hours questions the next morning. (Your provider rates will apply.)
Get Help
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W. Frank Steely Library

  Northern Kentucky University
Highland Heights, Kentucky 41099

  (859) 572-5457
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