The GAHO, reporting to the Housing Operations Coordinator, and working directly with the Associate Director of Housing Operations, the Associate Director of Residence Life, and the Director of University Housing, coordinates the residential desks and mail rooms and provides high-level customer service to all constituents. The GAHO focuses on the selection, training, scheduling, and supervision of desk and mail assistants in University Housing, and is responsible for the daily functions of the residential desks in the Boothe Village and the East Village. The GAHO also works on stream-lining and maximizing the service provided by the residential mail rooms and delivery of mail, packages, and other correspondence. The GAHO assists with departmental opening and closing processes, serves as a referral agent for students, serves on the professional staff duty rotation (as assigned), and assesses methods and trainings for improving Housing operations.

The AHO must have a Bachelor’s degree from a regionally accredited institution of higher education and must be enrolled in a graduate program at a regionally accredited institution of higher education (Preferred enrollment at NKU).

Preferred qualifications include at least one year of employment as a Resident Assistant (RA) (or equivalent role) and at least one year of living on a college campus. 

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

GAHO receives the following:

1. A private or semi-private apartment in University Housing, including all utilities. Campus residency is required for the role.
2. A set stipend each semester of $4,000.
3. Graduate-level tuition remission for up to 9 credit hours of course work per semester.
4. A $1,000 declining balance meal plan per semester. A separate, smaller declining balance meal plan will be offered during summer and student staff training periods in July and August of each year.

GAHO is expected to be available from mid-July to mid-May for each academic year, including break periods. GAHO will work 20-25 hours per week.

For more information on the Graduate Assistant for Housing Operations (GAHO) position, please contact the Housing Operations Coordinator.